At a Glance
- Tasks: Deliver fresh bread and top-notch service while keeping the bakery stocked.
- Company: Join the iconic Marks & Spencer team at T5 Heathrow Airport.
- Benefits: Competitive salary, unsocial hours premium, and a dynamic work environment.
- Other info: Exciting opportunity to grow in a fast-paced, collaborative bakery team.
- Why this job: Be part of a new store opening and make customers smile with every loaf.
- Qualifications: Must be over 18 and able to work flexible early shifts.
£21,889 per year – estimated
Full time
Availability and Working Pattern
- Week 1: Monday: 04:00‑12:00
- Tuesday: 04:00‑12:00
- Wednesday: 04:00‑12:00
- Thursday: 04:00‑12:00
- Saturday: 04:00‑12:00
- Week 2: Sunday: 04:00‑12:00
- Tuesday: 04:00‑12:00
- Wednesday: 04:00‑12:00
- Thursday: 04:00‑12:00
- Friday: 04:00‑12:00
Unsocial premium of + £3.00 per hour applies to hours worked between 22:00‑06:00 only.
Role Overview
Join our team as a Customer Assistant in the Bakery section, working at the sharp end of fresh produce, under pressure and with precision.
Responsibilities
- Deliver hot bread, fresh perspectives, and fast, five‑star service to customers.
- Manage demand and keep shelves fully stocked while impressing customers.
- Maintain food quality and safety standards, balancing speed and safety.
- Work collaboratively with team members, maintaining high‑quality output.
- Adapt to the rhythm of the store, covering different roles as needed.
Requirements
- Full clean CRC check required.
- Full five‑year reference history required.
- Under 18 applications are not accepted in compliance with health and safety legislation.
- Ability to work flexible shifts including early hours.
New Store Opening - Customer Assistant - In-Store Bakery - T5 Heathrow Airport employer: Marks and Spencer plc (UK)
Marks & Spencer is an exceptional employer, offering a dynamic work environment at the bustling T5 Heathrow Airport. With competitive pay and an unsocial premium for night shifts, employees enjoy a supportive culture that prioritises teamwork and customer satisfaction. Opportunities for growth and development are abundant, making it an ideal place for those seeking a rewarding career in retail.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Store Opening - Customer Assistant - In-Store Bakery - T5 Heathrow Airport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marks and Spencer plc (UK). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marks and Spencer plc (UK) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marks and Spencer plc (UK):Your cover letter is your chance to shine! Tell us why you want to work at Marks and Spencer plc (UK) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marks and Spencer plc (UK)!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
