At a Glance
- Tasks: Serve customers, recommend products, and drive sales in a fast-paced environment.
- Company: Join the UK's fastest-growing retailer, Marks & Spencer.
- Benefits: Competitive salary, flexible hours, and a dynamic work environment.
- Other info: Embrace challenges and enjoy excellent team support.
- Why this job: Be part of an exciting new store opening at Heathrow Airport.
- Qualifications: Must have a full clean CRC check and a positive attitude.
The predicted salary is between 21868 - 21868 £ per year.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest‑growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
You’ll be a resilient and committed brand ambassador, confidently recommending and selling our newest food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as Sparks and in‑store devices, to enhance the customer experience and ensure customers get the products they want when they need them.
Being a team player is crucial – contribute to a positive, high‑energy environment where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital: you should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – embrace the challenge.
Responsibilities
- Serve customers, recommend products, and drive sales.
- Maintain store presentation and stock levels at the frontline.
- Use digital tools (Sparks, in‑store devices) to support the customer experience.
- Work flexibly across different areas of the store.
- Collaborate with team members to ensure a seamless service.
Qualifications
- Full clean CRC check.
- Full 5‑year reference history.
Schedule
- Week 1: Sunday: 12:00‑20:00, Tuesday: 12:00‑20:00, Wednesday: 12:00‑20:00, Thursday: 12:00‑20:00
- Week 2: Sunday: 12:00‑20:00, Thursday: 12:00‑20:00, Friday: 12:00‑20:00, Saturday: 10:00‑18:00
New Store Opening - Customer Assistant - Food - T5 Heathrow Airport employer: Marks and Spencer plc (UK)
Marks & Spencer is an exceptional employer, offering a dynamic work environment at the bustling T5 Heathrow Airport. With a strong focus on employee growth and development, we provide comprehensive training and support to help you thrive in your role as a Customer Assistant. Our commitment to a positive work culture ensures that every team member feels valued and empowered to deliver outstanding service, making each day rewarding and meaningful.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Store Opening - Customer Assistant - Food - T5 Heathrow Airport
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Marks and Spencer plc (UK) and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Marks and Spencer plc (UK) that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Marks and Spencer plc (UK).
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Marks and Spencer plc (UK) get a sense of who you are beyond your experience!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Marks and Spencer plc (UK) and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
