At a Glance
- Tasks: Be the backstage powerhouse, managing stock and deliveries to keep the store running smoothly.
- Company: Join M&S, a leading retailer with a strong team culture.
- Benefits: Flexible hours, competitive pay, and a chance to work in a dynamic environment.
- Other info: Great opportunity for teamwork and career growth in retail.
- Why this job: Make a real impact behind the scenes and support your team in a fast-paced setting.
- Qualifications: Must be 18+, physically capable, and digitally savvy for stock management.
The predicted salary is between 12 - 13 £ per hour.
Job Overview
32-hour shift, finishing at 10 pm, including weekends. Full work pattern will be discussed during interview.
Under 18 Disclaimer
To comply with health and safety legislation and ensure workplace safety, employees in this role must be 18 years of age or older.
Job Summary
Join M&S as a Customer Assistant in Operations. The role is the backstage powerhouse of the stores, ensuring they run smoothly.
Key Responsibilities
- Responsible for stock management, deliveries, and behind-the-scenes tasks that keep the shop floor full, clean, and ready for customers.
- Track deliveries digitally and manage stock efficiently for availability and speed.
- Maintain urgent and accurate product flow, ensuring there is no delay.
- Work across the wider store as needed, keeping pace with retail demands.
- Handle early-morning deliveries and late-day stock shifts, adapting quickly to keep things moving.
Requirements & Skills
- Physically capable of a demanding, high-intensity role.
- Can work a 32-hour week with a late-night finish and weekends.
- Digital proficiency – use tools to track deliveries and manage stock.
- Strong teamwork, able to support colleagues across functions.
- High flexibility and quick adaptation to shifting tasks.
- Fast, focused, and forward-thinking to keep product flow moving.
- Additional Notes
Ready to roll up sleeves and work smart—be the key cog in a big machine and support colleagues across the store.
#J-18808-Ljbffr
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Store Opening - Customer Assistant - Backstage Operations - Ludlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marks and Spencer plc (UK). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marks and Spencer plc (UK) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Store Opening - Customer Assistant - Backstage Operations - Ludlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marks and Spencer plc (UK):Your cover letter is your chance to shine! Tell us why you want to work at Marks and Spencer plc (UK) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marks and Spencer plc (UK)!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
