At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine in customer service.
- Other info: Great opportunity for teamwork and personal growth in a dynamic setting.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and thrive under pressure.
The predicted salary is between 12 - 12 £ per hour.
- Work Pattern
- Monday 13:30-17:30, Wednesday 13:30-17:30, Saturday 13:00-17:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge.
This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.
You will act as a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
- Being digitally confident is essential. Use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. Maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. Be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
- Teamwork matters. Support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. Adapt quickly, working where needed with pace.
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Customer Assistant - Cafe in London employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
