At a Glance
- Tasks: Lead the Store Experience strategy and enhance customer journeys across all channels.
- Company: Marks and Spencer plc, a renowned UK retailer with a focus on innovation.
- Benefits: Competitive holiday allowance, bonuses, pension scheme, and well-being support.
- Other info: Join a team dedicated to creating exceptional customer experiences.
- Why this job: Shape the future of retail and drive transformational change in a dynamic environment.
- Qualifications: Proven experience in large-scale programmes and excellent stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Marks and Spencer plc (UK) is looking for a strategic leader to drive the Store Experience strategy, ensuring quality omnichannel customer journeys.
The role involves managing the Store Experience team, leveraging customer insight to enhance revenue and loyalty, and leading organizational change initiatives.
The ideal candidate will have a strong track record in delivering large-scale programs and transformational change, with excellent stakeholder engagement skills.
Benefits include a competitive holiday allowance, discretionary bonuses, a strong pension scheme, and well-being support.
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Contact Details:
Marks and Spencer plc (UK) Recruitment Team
We think you need these skills to ace Head of Store Experience - Omnichannel Innovator & Leader
Strategic Leadership
Store Experience Management
Omnichannel Customer Journey Design
Customer Insight Analysis
Revenue Enhancement Strategies
Loyalty Program Development
Organisational Change Management
