At a Glance
- Tasks: Support store operations by managing deliveries and keeping shelves stocked.
- Company: Join the iconic M&S team in a dynamic retail environment.
- Benefits: Flexible working hours, training opportunities, and a supportive team culture.
- Other info: Inclusive workplace committed to diversity and flexible working arrangements.
- Why this job: Be part of creating a seamless shopping experience for customers this festive season.
- Qualifications: Must be 18+, with strong communication skills and a team-oriented mindset.
Overview
Join our team at M&S as a Customer Assistant in Operations. You\\\'ll play a vital role in keeping our store running smoothly behind the scenes. This role involves operating mechanical equipment as relevant to the job and the business requires working up to full time during the weeks commencing 14th and 21st December. Under 18 disclaimer: This job role involves operating mechanical equipment and we can\\\'t consider applications from anyone under the age of 18, to comply with health and safety legislation and keep our colleagues safe in the workplace.
We are looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You will be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you will help create a seamless shopping experience by keeping products available for our customers at all times.
As part of our operations team, you will need to stay ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You\\\'ll use our in-store systems and tools to track deliveries, manage stock, and ensure our products are exactly where they need to be. Being a team player is crucial, and you\\\'ll work closely with colleagues across the store to support an inclusive environment. Flexibility is vital, with the ability to work across various operational tasks and adapt to changing store needs.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. #Christmas
Customer Assistant -Warehouse Operative- Whiteley Village Fareham employer: Marks and Spencer plc (UK)
At M&S, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and inclusivity. As a Customer Assistant in Operations at our Whiteley Village location, you'll benefit from comprehensive training, flexible working options, and opportunities for personal growth within a dynamic retail environment. Join us to be part of a team that is dedicated to delivering exceptional service while ensuring a seamless shopping experience for our customers.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant -Warehouse Operative- Whiteley Village Fareham
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to Marks and Spencer plc (UK). Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at Marks and Spencer plc (UK). Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Customer Assistant -Warehouse Operative- Whiteley Village Fareham
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at Marks and Spencer plc (UK).
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at Marks and Spencer plc (UK).
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
