At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring smooth operations and stock availability.
- Company: M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Other info: Great opportunity for career growth in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team that creates an exceptional shopping experience for customers.
- Qualifications: No prior experience needed; just a positive attitude and willingness to learn.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You\\\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You\\\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \\\'best in town\\\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver \\\'best in town\\\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant -Warehouse Operative - Thurrock Lakeside in South Ockendon employer: Marks and Spencer plc (UK)
At M&S, we pride ourselves on fostering a dynamic and inclusive work environment where our Customer Assistants play a crucial role in delivering exceptional service. Located in the vibrant Thurrock Lakeside, our team enjoys competitive benefits, opportunities for personal growth, and a culture that values collaboration and innovation. Join us to be part of a company that not only prioritises customer satisfaction but also invests in your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant -Warehouse Operative - Thurrock Lakeside in South Ockendon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare your answers, but keep them natural. We want you to sound confident and authentic when discussing how you can contribute to the store's success.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant experience you have with technology or systems. If you've used similar tools before, share those examples to highlight your adaptability.
✨Tip Number 4
Be a team player! During your interview, emphasise your ability to work well with others. Share examples of how you've supported colleagues in the past, as this aligns perfectly with M&S's focus on collaboration and creating an inclusive environment.
We think you need these skills to ace Customer Assistant -Warehouse Operative - Thurrock Lakeside in South Ockendon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention how your background aligns with the responsibilities of accepting deliveries and keeping the store organised – it’ll make you stand out!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant at M&S involves. Familiarise yourself with the key responsibilities like accepting deliveries and keeping the store organised. This will help you demonstrate your enthusiasm and readiness to roll up your sleeves.
✨Show Off Your Team Spirit
Since teamwork is crucial for this role, think of examples where you've successfully worked with others. Be ready to share how you’ve supported colleagues in the past and how you can contribute to creating an inclusive environment at M&S.
✨Be Digitally Savvy
As digital confidence is essential, brush up on any relevant tools or systems you might use in the role. If you have experience with stock management software or similar digital tools, be sure to mention it during the interview.
✨Flexibility is Key
Prepare to discuss how you handle change and adapt to new tasks. Think of situations where you’ve had to switch gears quickly and how you managed to keep things running smoothly. This will show that you’re ready to meet the dynamic needs of the store.
