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- Tasks: Join M&S as a Customer Assistant, ensuring our store runs smoothly and products are always available.
- Company: Be part of M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Flexible working options, competitive pay, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Join a dynamic team and grow your career in a fast-paced retail environment.
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
Requirements:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
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Customer Assistant - Warehouse Operative - Silverlink Newcastle employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Silverlink Newcastle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Show off your teamwork spirit! M&S values collaboration, so be prepared to discuss how you've worked well with others in previous roles. Highlight any situations where you helped create a positive environment or supported your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with digital tools, which is key for this role. Don’t miss out on the chance to join our fantastic team!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Silverlink Newcastle
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to roll up your sleeves to keep things moving in the warehouse.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your experience with stock management or any digital tools you've used, as this will show us you're a great fit for our operations team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your experiences and skills effectively without unnecessary fluff. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant at M&S. Familiarise yourself with tasks like accepting deliveries and keeping shelves stocked. This will help you demonstrate your knowledge and show that you're ready to roll up your sleeves.
✨Showcase Your Team Spirit
Since being a team player is crucial for this role, think of examples from your past experiences where you've worked well in a team. Be prepared to discuss how you can contribute to creating an inclusive environment and support your colleagues.
✨Demonstrate Digital Confidence
As the job requires using in-store systems and tools, be ready to talk about your digital skills. If you have experience with stock management or tracking deliveries, share those examples. This will show that you can adapt to the digital aspects of the role.
✨Customer-Centric Mindset
M&S values putting customers first, so think about how you can demonstrate this during your interview. Prepare to discuss how you've engaged with customers in the past and how you can enhance their shopping experience by understanding their needs.