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- Tasks: Join M&S as a Customer Assistant, ensuring our store runs smoothly behind the scenes.
- Company: Be part of a leading retail brand known for its commitment to quality and customer service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by delivering an exceptional shopping experience for customers.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
- Other info: Work night shifts with a premium pay rate and enjoy a dynamic team environment.
Purpose
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply.
Key Responsibilities
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \’best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver \’best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things betterShare knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it\’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Work Schedule
- BIG
Tue 22:00 – 06:00 - Wed 22:00 – 06:00
- Thurs 22:00 – 06:00
- Fri 22:00 – 06:00
- Sat 22:00 – 06:00
Additional Information
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Under 18 disclaimer: This job role involves working through the night and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
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Customer Assistant - Warehouse Operative - Camberley employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Camberley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and how they operate. This will help you show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Customer Assistant role and rehearse your answers. Focus on your teamwork skills and how you can contribute to keeping the store running smoothly.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant experience you have with digital tools or systems. It’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of landing that interview. So, don’t hesitate – get your application in!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Camberley
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how your past roles have prepared you for the tasks listed in the job description, like managing stock or working as part of a team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant at M&S. Familiarise yourself with tasks like accepting deliveries and managing stock. This will help you demonstrate your knowledge and show that you're ready to roll up your sleeves.
✨Show Off Your Team Spirit
Being a team player is crucial for this role. Think of examples from your past experiences where you've worked well in a team or supported colleagues. Highlighting your ability to collaborate will resonate well with the interviewers.
✨Be Digitally Confident
Since you'll be using digital tools to track deliveries and manage stock, brush up on any relevant technology or systems. If you have experience with similar tools, mention it! This shows you're prepared to hit the ground running.
✨Flexibility is Key
The job requires adaptability to changing needs. Prepare to discuss times when you've successfully adapted to new situations or challenges. This will illustrate your readiness to handle the dynamic environment of the store.