At a Glance
- Tasks: Support store operations by accepting deliveries, unpacking goods, and keeping shelves stocked.
- Company: Join the iconic M&S team with a focus on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Great opportunity to learn and develop skills in a fast-paced environment.
- Why this job: Be part of a dynamic team that ensures a seamless shopping experience for customers.
- Qualifications: Team player with a positive attitude and digital confidence.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\\\'ll play a vital role in keeping our store running smoothly behind the scenes. We\\\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You\\\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\'ll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you\\\'ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You\\\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You\\\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply.
Responsibilities
- To deliver a great shopping experience for customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \"best in town\" standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver \"best in town\" standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Warehouse Operative - Birstall Simply Food in Leicester employer: Marks and Spencer plc (UK)
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Assistants play a crucial role in delivering outstanding service. Our inclusive culture fosters teamwork and personal growth, with ample opportunities for development through digital learning solutions. Located in Birstall, our store provides a supportive atmosphere that values flexibility and innovation, ensuring that every team member can thrive while contributing to a seamless shopping experience for our customers.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Birstall Simply Food in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice your communication skills! Since you'll be working closely with colleagues and customers, being able to express yourself clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with any tools or systems mentioned in the job description. Being digitally confident can really set you apart from other candidates, so don’t shy away from showcasing this during your interview.
✨Tip Number 4
Be ready to demonstrate your flexibility! Think of examples where you've adapted to change or tackled unexpected challenges. M&S values agility, so showing that you can roll with the punches will definitely impress them.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Birstall Simply Food in Leicester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention how your past roles have prepared you for the tasks listed in the job description, like managing stock or working as part of a team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Assistant role at M&S. Familiarise yourself with the responsibilities like accepting deliveries and keeping the store organised. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since being a team player is crucial for this role, think of examples from your past experiences where you've worked well in a team. Be ready to discuss how you supported colleagues and contributed to a positive work environment. This will highlight your ability to collaborate effectively.
✨Demonstrate Digital Confidence
As the job requires using digital tools for tracking deliveries and managing stock, be prepared to talk about your experience with technology. If you’ve used any similar systems before, mention them. If not, express your willingness to learn and adapt quickly to new tools.
✨Embrace Flexibility and Adaptability
The role demands flexibility, so think of situations where you've had to adapt to changing circumstances. Share specific examples that showcase your ability to handle various tasks efficiently and how you cope with change. This will reassure the interviewer that you can thrive in a dynamic environment.
