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For Companies At a Glance
- Tasks: Deliver an amazing shopping experience and style mannequins to perfection.
- Company: Join a leading retail brand known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Passion for retail, strong communication skills, and a flair for visual merchandising.
- Other info: Great chance to learn and grow in a fast-paced environment.
The predicted salary is between 20000 - 30000 £ per year.
Responsibilities
- To deliver a great shopping experience for customers, putting customers before tasks every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver 'best in town' standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
- Dress and style mannequins to agreed standard each launch and throughout the season as required.
- Deliver seasonal window implementation.
- Deliver 'best in town' standards through presentation standards, VM principles, availability and keeping the store clean and tidy.
- Work alongside C&H colleagues to ensure correct implementation of POS each season.
- Serve customers efficiently and brilliantly well - on the shop floor and at service points.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reactions for the team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- Comprehensive styling skills which can be applied across instore visual elements and windows.
- Strong knowledge of visual merchandising principles.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Visual Merchandiser - Reading employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Visual Merchandiser - Reading
✨Tip Number 1
Get to know the company inside out! Research M&S's values, strategies, and what makes them tick. This way, you can tailor your conversations during interviews to show you're not just another candidate, but someone who truly gets their vibe.
✨Tip Number 2
Practice your customer engagement skills! Since the role is all about delivering a great shopping experience, think of scenarios where you can demonstrate how you'd proactively engage with customers and meet their needs. Role-play with a friend if you have to!
✨Tip Number 3
Show off your styling skills! If you’ve got a knack for visual merchandising, bring along a portfolio or examples of your work. This will help you stand out and prove that you can deliver those 'best in town' standards they’re after.
✨Tip Number 4
Don’t forget to ask questions! During your interview, ask about the team dynamics, store priorities, and how they handle feedback. This shows you’re curious and ready to contribute positively to the team. Plus, it helps you figure out if it’s the right fit for you!
We think you need these skills to ace Customer Assistant - Visual Merchandiser - Reading
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for delivering a great shopping experience. We want to see how you put customers first in everything you do, so share specific examples of when you've gone the extra mile for a customer.
Be Creative with Visual Merchandising: Since this role involves styling mannequins and implementing seasonal windows, don’t forget to showcase your creativity! Include any relevant experience or ideas you have about visual merchandising that could help us stand out.
Demonstrate Your Team Spirit: We love a team player! Mention how you've collaborated with colleagues in the past to achieve common goals. Share instances where you’ve supported others or contributed to a positive work environment.
Keep It Clear and Concise: When writing your application, clarity is key. Use simple language and get straight to the point. We appreciate attention to detail, so proofread your application to avoid any typos or errors before hitting send!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Stuff
Make sure you have a solid understanding of the company's values and how they operate. Familiarise yourself with their visual merchandising principles and be ready to discuss how you can contribute to delivering 'best in town' standards.
✨Show Off Your Skills
Prepare to showcase your styling skills and knowledge of visual merchandising. Bring examples of your previous work or ideas on how you would dress mannequins and implement seasonal windows. This will demonstrate your creativity and attention to detail.
✨Engage with the Interviewers
Remember, it's not just about answering questions; it's about building a connection. Be proactive in engaging with your interviewers, asking them about their experiences and how they see the role evolving. This shows you're genuinely interested and open to feedback.
✨Be Customer-Centric
Since the role is all about delivering a great shopping experience, prepare to discuss how you would engage with customers and understand their needs. Think of examples where you've gone above and beyond for customers in the past, as this will highlight your commitment to service.