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- Tasks: Create stunning visual displays and engage customers with stylish products.
- Company: Join M&S, a leading retailer known for its fashion-forward approach.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic retail environment with plenty of room for creativity and career advancement.
- Why this job: Be a trendsetter and make shopping an unforgettable experience for customers.
- Qualifications: A passion for fashion and strong teamwork skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Join our team at M&S as a Visual Merchandiser in our Clothing & Home section, where you\’ll become a champion of our stylish products, and influencer of the latest trends. We\’re seeking passionate individuals who take pride in their eye for fashion and want to delight our customers every day. Your primary focus will be on creating remarkable visual displays that attract and engage customers, ensuring that our products are presented in the most eye-catching way. You\’ll also actively collaborate with the team to implement effective merchandising strategies.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role. You\’ll be a skilled operator, maintaining high standards in visual presentation consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across multiple areas within the store and adapt to the changing demands of the retail environment seamlessly.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \’best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve, Dress and style mannequins to agreed standard each launch and throughout the season as required
- Deliver seasonal Window implementation
- Deliver \’best in town\’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
- Works alongside C&H colleagues to ensure correct implementation of POS each season
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Comprehensive Styling skills which can be applied across instore visual elements and windows
- Strong knowledge of Visual Merchandising principles
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Visual Merchandiser - Gateway M40 Banbury employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Visual Merchandiser - Gateway M40 Banbury
✨Tip Number 1
Get to know the company culture before your interview. Check out M&S's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your visual merchandising skills! Create a mini display at home or even in your local community. Snap some photos to showcase your creativity and eye for detail, and bring them along to your interview to impress the hiring team.
✨Tip Number 3
Be ready to chat about trends and customer preferences. Brush up on current fashion trends and think about how you can apply them to M&S's products. This shows that you’re not just a fan of fashion but also understand how to engage customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using digital tools, which is key for this role.
We think you need these skills to ace Customer Assistant - Visual Merchandiser - Gateway M40 Banbury
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any experiences or insights that highlight your eye for style and how you can bring that to our visual merchandising team.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, give us the lowdown on how it helped enhance customer experiences!
Team Player Vibes: We’re all about collaboration here at M&S, so make sure to highlight your teamwork skills. Share examples of how you've worked with others to create a great environment or tackle challenges together.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use similar language and focus on the key capabilities we value, showing us why you're the perfect fit for the role!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Visual Merchandising Basics
Before the interview, brush up on your visual merchandising principles. Be ready to discuss how you would create eye-catching displays and engage customers. Think of examples from your past experiences where you successfully implemented these strategies.
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, make sure you’re familiar with tools like the Sparks App. Prepare to talk about how you’ve used digital tools in previous jobs to enhance customer experiences or streamline processes.
✨Demonstrate Team Spirit
This position requires a strong team player. Come prepared with examples of how you’ve collaborated with colleagues in the past. Highlight any instances where you supported others or contributed to a positive store environment.
✨Be Ready for Flexibility Questions
Retail can be unpredictable, so expect questions about how you handle change. Think of times when you adapted quickly to new situations or took on different roles within a team. Show that you can roll with the punches and keep things running smoothly.