Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers with a smile and ensure a safe shopping experience.
- Company: Join a leading retail brand focused on customer service and safety.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for personal growth and to develop valuable skills.
- Why this job: Be the friendly face that makes shopping enjoyable and secure for everyone.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
Clearly identified to provide customers with a visible presence at the beginning of their shopping journey.
Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store.
Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations.
Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?).
Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support. Thank our customers for shopping with us when they exit.
Responsibilities
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations.
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have.
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter.
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honeywell) or into the Security Operations Centre, and to the police where necessary.
- Ensure that persons served with a trespass notice do not re-enter the site.
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes.
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen.
- Report any incidents of known or suspected internal theft or malpractice.
- Being confident with an easily felt presence and friendly and natural personality is essential.
- Strong communication skills with the ability to engage customers with ease.
- Ability to remain focused at greeting customers and deterring suspicious activity.
- To have a natural empathy with our M&S brand and values, including service behaviours.
- To be self-motivated, willing to improvise and suggest or try new approaches.
- Able to maintain high standards of appearance and uniform standards.
- No requirement to be licensed, but good observation skills would be a benefit.
Schedule
- Week 2
- Monday 12:00 – 20:00
- Tuesday 12:00 – 20:00
- Thursday 09:00 – 16:00
- Friday 12:00 – 20:00
- Saturday 11:00 – 19:00
Requirements/Notes
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
#J-18808-Ljbffr
Customer Assistant - Service & Safety - Ashton Moss employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service & Safety - Ashton Moss
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the layout, products, and key marketing messages. This way, when you chat with customers, you can confidently guide them and answer their questions like a pro.
✨Tip Number 2
Practice your greeting techniques! A warm smile and eye contact go a long way in making customers feel welcome. Try out different ways to engage with shoppers to see what works best for you.
✨Tip Number 3
Stay alert and observant! Keep an eye out for any suspicious activity while still being approachable. If you notice something off, don’t hesitate to engage with the customer and offer assistance.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Assistant - Service & Safety - Ashton Moss
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our M&S brand and values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Think about how your past roles have prepared you for this position and mention specific examples that relate to customer service and safety.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your key strengths and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know the Store Inside Out
Before your interview, make sure you’re familiar with the store layout, key products, and any current promotions. This will not only show your enthusiasm but also help you answer questions about how you would assist customers effectively.
✨Practice Your Greeting Techniques
Since a big part of the role involves welcoming customers, practice different greeting techniques. Smile, make eye contact, and be ready to engage in small talk. This will demonstrate your confidence and ability to create a friendly atmosphere.
✨Stay Calm Under Pressure
Prepare for scenarios where you might need to deal with difficult customers or confrontational situations. Think of examples from your past experiences where you handled such situations calmly and empathetically, as this is crucial for the role.
✨Show Your Commitment to Safety
Be ready to discuss how you would contribute to a safe shopping environment. Familiarise yourself with common security protocols and think of ways you can be a visible deterrent against theft and anti-social behaviour while still being approachable.