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- Tasks: Serve customers and promote our delicious bakery products with a smile.
- Company: Join M&S, a leader in retail with a commitment to innovation and inclusivity.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Why this job: Be the face of our bakery and make customers feel valued every day.
- Qualifications: Passion for baking and excellent customer service skills required.
- Other info: Opportunity to grow in a dynamic and inclusive workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll become a champion of our delicious baked goods. We\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You\’ll be a brand ambassador who\’s ready to recommend our delicious bakery products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Purpose
- To deliver a great shopping experience for our customers, putting them before tasks every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver \’best in town\’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well — on the shop floor and at service points.
- Deliver \’best in town\’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating intentions to others; ensures communication is clear and simple.
- In control of own reactions and considers how to share perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Schedule
Thursday 12:30–21:30, Friday 13:30–21:30.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Important: This role involves working with specialist cutting equipment. Applicants under 18 are not considered.
We are an equal‑opportunity employer.
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Customer Assistant - In Store Bakery - Leeds White Rose employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Leeds White Rose
✨Tip Number 1
Get to know the bakery products inside out! Spend some time in the store or online learning about the different items we offer. This way, when you chat with customers, you can share your passion and knowledge, making their shopping experience even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Remember, it’s all about making them feel valued and understood, so show off your friendly side!
✨Tip Number 3
Be flexible and ready to adapt! The bakery section can get busy, so being open to changing your approach based on customer needs will set you apart. Show us that you can handle whatever comes your way with a smile!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for. Let’s get you on board!
We think you need these skills to ace Customer Assistant - In Store Bakery - Leeds White Rose
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you've enjoyed them in the past. We want to see that you're genuinely excited about joining our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered great customer service or worked in a fast-paced environment. This helps us see why you'd be a perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive your details directly and can process your application smoothly. Plus, it shows you're keen on joining our M&S family!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for the role and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This will demonstrate your commitment to delivering a great shopping experience.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in work patterns, be prepared to discuss your availability. Highlight your willingness to adapt to different shifts and how you manage your time effectively. This will show that you're a reliable candidate.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how M&S is pushing boundaries in the retail industry. This shows your genuine interest in the company and the role.