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- Tasks: Become a bakery champion, serving delicious goods and providing exceptional customer service.
- Company: Join M&S, a brand known for quality and inclusivity.
- Benefits: Flexible working options, competitive pay, and a supportive team environment.
- Why this job: Make customers smile with your passion for baking and great service.
- Qualifications: Strong customer service skills and a love for teamwork.
- Other info: Embrace a dynamic role with opportunities for personal growth.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll become a champion of our delicious baked goods. We\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You\’ll be a brand ambassador who\’s ready to recommend our delicious bakery products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Key responsibilities include:
- Being ready to roll your sleeves up, work hard and go above and beyond every day to ensure our customers don\’t wait.
- Utilising our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Maintaining high standards in food safety and hygiene consistently while ensuring efficiency and effectiveness in your role.
- Being a team player and taking responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Working effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
- Serving our customers efficiently, both on the shop floor and at service points.
- Keeping the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitoring and delivering on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engaging with customers to understand their needs, making recommendations and delivering remarkable service throughout their visit to store.
- Building expert product knowledge to sell and recommend our products and services.
We\’re looking for individuals with:
- High levels of customer service.
- Commitment to delivering excellent work with great attention to detail.
- Openness to and action upon feedback, asking for this regularly.
- Strong communication skills.
- Adaptability to changing situations.
- Ability to build positive relationships by being a good listener.
- A good level of digital capability.
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We\’re happy to talk flexible working and invite you to share any requirements you may have when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - In Store Bakery - Camberley employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Camberley
✨Tip Number 1
Get to know the bakery products inside out! When you walk into that interview, show off your passion for baking and share your favourite M&S treats. This will not only impress them but also demonstrate that you're ready to be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different customer scenarios. Being able to showcase your ability to engage with customers and recommend products will set you apart from the crowd.
✨Tip Number 3
Be prepared to talk about how you handle feedback. M&S values openness, so think of examples where you've taken feedback on board and improved your performance. This shows you're adaptable and keen to grow!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools like the Sparks App to enhance the customer experience.
We think you need these skills to ace Customer Assistant - In Store Bakery - Camberley
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any personal experiences or favourite recipes that highlight your enthusiasm for bakery products. We want to see that you’re not just applying for a job, but that you genuinely care about what we do.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about times when you've gone above and beyond to help customers, as this aligns perfectly with our goal of delivering remarkable service. Remember, we’re looking for those who can make our customers feel valued!
Be Adaptable and Open to Feedback: In your written application, mention how you handle change and adapt to new situations. We appreciate candidates who are open to feedback and willing to learn. Share examples of how you've successfully adapted in previous roles, as this will show us you’re a great fit for our dynamic environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our values and what it’s like to work at M&S. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer. This will demonstrate your commitment to providing remarkable service, which is key for this role.
✨Be Ready to Adapt
Retail environments can change quickly, so be prepared to discuss how you've adapted to new situations in previous jobs. Highlight your flexibility and willingness to take on different tasks, as this is crucial for a Customer Assistant.
✨Engage and Ask Questions
During the interview, don’t hesitate to ask questions about the team culture or the bakery section. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your strong communication skills!