At a Glance
- Tasks: Deliver exceptional customer service and promote our amazing food products.
- Company: Join M&S, a leader in retail with a commitment to innovation and sustainability.
- Benefits: Flexible working options, training opportunities, and a supportive team environment.
- Other info: Join a diverse team and enjoy opportunities for personal and professional growth.
- Why this job: Be the face of M&S and make every customer's shopping experience memorable.
- Qualifications: Strong communication skills and a passion for excellent customer service.
Overview
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
- Be ready to roll your sleeves up, work hard and go above and beyond every day
- Utilise digital tools (e.g., Sparks App and in-store devices) to enhance the customer experience and ensure customers get the products they want when they need them
- Be a team player, creating a great inclusive store environment, supporting and respecting colleagues and the local community
- Be flexible to work effectively across various areas of the store, adapting to changing demands
Qualifications / Skills
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
About M&S
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are revolutionising how we work and offering our most exciting opportunities yet.
Customer Assistant - Food - Twickenham Simply Food employer: Marks and Spencer plc (UK)
At M&S, we pride ourselves on creating a vibrant and inclusive work environment where our Customer Assistants can thrive. Located in Twickenham, our team enjoys a supportive culture that champions personal growth and development, alongside competitive benefits and flexible working options. Join us to be part of a forward-thinking company that values your contributions and empowers you to deliver exceptional service to our customers every day.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Twickenham Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Share your favourite products and why you think they stand out. This will demonstrate your commitment to delivering excellent customer service.
✨Tip Number 2
Practice your communication skills! Engage in conversations with friends or family about food and customer service. The more comfortable you are talking about these topics, the better you'll connect with customers and colleagues alike when you land the job.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you’ve had to adjust to changing situations. M&S values flexibility, so showing that you can roll with the punches will definitely work in your favour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools to enhance the customer experience right from the start.
We think you need these skills to ace Customer Assistant - Food - Twickenham Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re brilliant. This will show us that you’re not just looking for a job, but you genuinely care about what we offer.
Highlight Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We want to see how you’ve gone above and beyond to make customers feel valued. Share specific examples that demonstrate your commitment to delivering remarkable service.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for passionate individuals who can connect with our customers. A bit of your unique flair can make your application stand out from the rest!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about delivering excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it’s resolving an issue or providing exceptional service, having these stories ready will demonstrate your commitment to putting customers first, just like M&S expects.
✨Be Ready to Adapt
The role requires flexibility, so think of times when you've successfully adapted to changing situations. Share these examples during your interview to highlight your ability to thrive in a dynamic environment, which is crucial for a Customer Assistant.
✨Engage with the Interviewer
Remember, interviews are a two-way street! Ask questions about the team culture, training opportunities, and how M&S supports its employees. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
