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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our amazing products in-store.
- Company: Join a vibrant retail team focused on customer satisfaction and inclusivity.
- Benefits: Digital training, career growth opportunities, and a commitment to equality.
- Why this job: Be the face of our brand and make a real difference in customers' shopping experiences.
- Qualifications: Strong customer service skills and a willingness to learn and adapt.
- Other info: Flexible working options and a supportive team environment await you.
The predicted salary is between 24000 - 36000 £ per year.
About the role
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
Teamwork & Flexibility
- Work hard and go above and beyond every day, rolling sleeves up when necessary.
- Adapt to changing demands in various areas of the store seamlessly.
- Support and respect colleagues and the local community to create an inclusive store environment.
Qualifications & Skills
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for it regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Benefits & Development
- Digital training through Sparks App and in-store devices.
- Opportunities to grow in the retail industry and lead the digital era.
Equality & Inclusion
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Kings Lynn employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Kings Lynn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their products and values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations can really boost your confidence and prepare you for the real deal.
✨Tip Number 3
Be ready to showcase your adaptability! Retail can be unpredictable, so think of examples from your past where you've had to adjust quickly to changes. This will demonstrate your flexibility and readiness to tackle any challenge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Kings Lynn
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of when you've gone above and beyond for customers.
Be Detail-Oriented: Attention to detail is key in retail. When writing your application, mention times when you've successfully managed tasks or projects with a keen eye for detail. This will show us that you can keep our store clean and well-stocked!
Demonstrate Flexibility: Retail can be unpredictable, so we love candidates who can adapt to changing situations. Share experiences where you've had to adjust quickly to new demands or challenges, showing us you're ready to roll up your sleeves and help out wherever needed.
Utilise Digital Tools: Since we value digital capability, mention any experience you have with digital tools or communication channels. Let us know how you've used technology to enhance customer service or improve efficiency in your previous roles.
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products in fashion, home, and beauty. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate.
✨Customer-Centric Mindset
Prepare examples of how you've put customers first in previous roles. Think about times when you went above and beyond to ensure customer satisfaction. This will demonstrate that you understand the importance of delivering a great shopping experience.
✨Showcase Team Spirit
Since teamwork is key in this role, be ready to share experiences where you collaborated effectively with colleagues. Highlight how you supported others and contributed to a positive work environment, which aligns with the company's values.
✨Embrace Feedback
During the interview, express your openness to feedback and learning. Share instances where you acted on constructive criticism to improve your performance. This shows that you're adaptable and committed to personal growth, which is crucial in a dynamic retail setting.