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- Tasks: Deliver five-star service in a fast-paced café environment while juggling orders and maintaining food safety.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours, team support, and a chance to develop your customer service skills.
- Other info: Join a high-performance culture where teamwork and adaptability are key.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink recommendations.
- Qualifications: Must be digitally confident and able to thrive under pressure.
The predicted salary is between 20000 - 25000 £ per year.
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
Customer Assistant - Cafe - Maidenhead employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Maidenhead
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy queue or a tricky customer. Role-playing these situations with a friend can help you feel more confident and prepared for the fast-paced environment.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common café order systems or apps. Being digitally confident is key, so if you can demonstrate your ability to use tech efficiently during your interview, you’ll stand out as a strong candidate.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. Highlighting your flexibility and ability to support colleagues will show that you’re a great fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Maidenhead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that five-star service attitude shine through!
Highlight Your Ability to Work Under Pressure: This role is all about keeping calm and collected in a busy environment. Use your application to give examples of times you've thrived in high-pressure situations. We’re looking for those who can juggle tasks while maintaining quality.
Be Digitally Confident: Since you'll be using tools to take and fulfil orders, mention any relevant tech skills or experiences. Whether it's using point-of-sale systems or managing online orders, show us you're ready to embrace the digital side of the café!
Team Player Vibes: We value teamwork, so make sure to highlight your collaborative spirit. Share stories of how you've supported colleagues in the past, especially during busy times. We want to see that you can contribute to our high-performance culture!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and readiness to be a brand ambassador.
✨Showcase Your Calm Under Pressure
Prepare examples from your past experiences where you successfully handled high-pressure situations. This could be during busy shifts or when dealing with difficult customers. Highlighting your ability to stay calm and deliver five-star service will impress the interviewers.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, brush up on any relevant technology or tools used in cafés. If you have experience with order-taking systems or point-of-sale software, be sure to mention it during your interview.
✨Emphasise Teamwork and Flexibility
M&S values teamwork, so come prepared with examples of how you’ve worked well in a team. Also, express your willingness to adapt and take on different roles as needed, especially during busy periods. This shows you’re ready to contribute to a high-performance culture.