At a Glance
- Tasks: Serve customers with passion and promote our delicious café menu.
- Company: Join M&S, a leader in the retail industry with a focus on innovation.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Other info: Join a dynamic team committed to sustainability and inclusivity.
- Why this job: Be the face of our café and create memorable experiences for customers.
- Qualifications: Digital confidence, teamwork, and a passion for food and service.
Overview
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, services, and experiences. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You\'ll be a brand ambassador who\'s ready to recommend and promote our café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Receive training to utilise all digital tools and communication channels to deliver for the customer every time
- Maintain high levels of customer service
- Commit to delivering excellent work with great attention to detail
- Open to and act upon feedback, asking for it regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Qualifications
- Being digitally confident and able to utilise digital tools and in-store devices
- Efficiency and effectiveness with a focus on food safety and hygiene
- Team player who supports and respects colleagues and customers
- Flexibility to work across various areas of the store and adapt to changing demands
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Cafe - Birstall Simply Food in Leicester employer: Marks and Spencer plc (UK)
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Customer Assistants in the Birstall Simply Food café can thrive. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring that our team members are well-equipped to deliver outstanding service while embracing the latest food trends. Join us in a supportive environment that values inclusivity and flexibility, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Birstall Simply Food in Leicester
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can chat confidently with customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your customer service skills! Engage with friends or family as if they were customers, and focus on making their experience enjoyable. Remember, it’s all about making them feel valued and understood.
✨Tip Number 3
Be proactive in seeking feedback! Ask for tips from those who have been in the role before or even from your peers. This shows that you’re eager to learn and improve, which is a quality M&S values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company culture right there, helping you prepare for any interviews.
We think you need these skills to ace Customer Assistant - Cafe - Birstall Simply Food in Leicester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for food and drink shine through in your application. We want to see how much you love sharing your knowledge and experiences with customers, so don’t hold back!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for team players who can adapt to changing situations, so show us how you fit the bill!
Highlight Customer Service Skills:Since you'll be the face of our café, emphasise any previous customer service experience. Share examples of how you've gone above and beyond to make customers feel valued – we love hearing those stories!
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Menu
Familiarise yourself with the café menu and the latest food and drink trends. Being able to discuss specific items and make recommendations will show your passion for the role and impress the interviewers.
✨Customer-Centric Mindset
Prepare examples of how you've put customers first in previous roles. Highlighting your commitment to delivering remarkable service will resonate well, as this is a key aspect of the job.
✨Showcase Your Digital Skills
Since digital capability is important, be ready to discuss your experience with digital tools and how you’ve used them to enhance customer service. This could set you apart from other candidates.
✨Be Adaptable
Think of situations where you've had to adapt to changing demands or feedback. Sharing these experiences will demonstrate your flexibility and willingness to learn, which are crucial for this role.
