At a Glance
- Tasks: Deliver exceptional customer experiences in Travel Money and other services.
- Company: Join a leading retail brand known for its commitment to customer service.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic team environment.
- Other info: Flexible hours with opportunities for personal development and career progression.
- Why this job: Be part of a team that values your input and helps you grow.
- Qualifications: Must be 18 or older; strong communication and customer service skills preferred.
To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time.
Champion new ways of working within stores through an open mindset and positive attitude.
Complete tasks and processes that deliver 'best in town' standards.
Serve and sell across all Travel Money and other service channels brilliantly well.
Be the voice of our customer to help us continually improve.
Key Accountabilities:- Demonstrate a genuine interest in your customers and build good relationships.
- Serve our customers efficiently and brilliantly well.
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence.
- Own your own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services to help our customers.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and the part you play.
- Complete all Travel Money tasks with pace, accuracy and in line with procedures.
- Understand how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does and suggests improvements.
- Effective at communicating; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reactions for the team.
- Copes well with change and work challenges, recovering quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- Contributing to store profitability.
- Work to get things done right first time within timescales.
- Comprehensive knowledge of Travel Money channels.
- Good level of product knowledge and other services.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities to delight.
- Adapting to change.
- Flexible and able to learn quickly.
- Customers.
- Colleagues.
- Store Leadership.
- M&S Bank.
- Travel Money support team.
Customer Assistant - Bureau - St Albans employer: Marks and Spencer plc (UK)
As a Customer Assistant at our St Albans Bureau, you will be part of a dynamic team that prioritises customer experience and fosters a supportive work culture. We offer comprehensive training and development opportunities, ensuring you grow your skills while contributing to a vibrant environment that values feedback and innovation. Join us for a rewarding career where your contributions directly impact our customers and the community.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Bureau - St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Travel Money services. This will help you understand their values and how you can contribute to delivering that 'best in town' experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle their queries. Role-playing these situations can boost your confidence and show that you're ready to put customers first.
✨Tip Number 3
Be proactive during your interview! Ask questions about the role and the team dynamics. This shows you're genuinely interested and ready to take ownership of your learning and development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit you as well. Don’t miss out!
We think you need these skills to ace Customer Assistant - Bureau - St Albans
Some tips for your application 🫡
Show Your Customer Passion:When writing your application, let us see your genuine interest in customers. Share experiences where you’ve gone the extra mile to help someone out. We love candidates who put customers first!
Be Clear and Concise:Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Highlight Your Team Spirit:We’re all about collaboration here at StudySmarter. Mention times when you’ve worked well with others or helped a colleague out. It shows you’re a team player and ready to contribute to our positive work environment.
Tailor Your Application:Make sure to customise your application for this role. Refer to the job description and align your skills with what we’re looking for. It shows you’ve done your homework and are genuinely interested in joining us!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Stuff
Make sure you brush up on your knowledge of Travel Money and the services offered. Familiarise yourself with current promotions and sales targets, as this will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your People Skills
This role is all about building relationships with customers. Be prepared to share examples of how you've successfully engaged with customers in the past. Highlight your ability to listen and understand their needs, as well as how you can make recommendations that delight them.
✨Be Open to Feedback
Demonstrate your willingness to learn and improve by discussing how you've acted on feedback in previous roles. This shows that you're adaptable and committed to personal development, which is key for a Customer Assistant.
✨Stay Positive and Curious
Bring an open mindset to the interview. Ask questions about the company's operations and express your curiosity about how things work. This not only shows your enthusiasm but also your desire to contribute to improvements within the team.
