Customer Analyst

At M&S Food, customer insight helps us understand how shopping behaviour is changing and where the biggest opportunities are for the business.

As Senior Analyst, you’ll be a key member of the Customer Insight team, working closely with the Lead Analyst and wider insight specialists to turn data into clear, commercial recommendations.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

Responsibilities

• Support analytics projects that deliver accurate, actionable insight for the Food business in a fast‑paced retail environment.
• Use customer and transactional data to help explain performance, see opportunities, and support better customer‑led decisions.
• Maintain and support core analytical benchmarks and reporting, including reports that use Power BI.
• Apply statistical and analytical techniques, such as regression and clustering, to deliver robust commercial analysis.
• Create clear, visual and engaging insight outputs, with a focus on automation and self‑serve where it adds value.

Qualifications

• Strong statistical and analytical background, with experience working with large datasets and a range of models.
• Confident using SQL, with experience in Python, R or similar programming and statistical tools (preferred).
• Curiosity and data‑driven mindset, with confidence to explore business problems and spot new opportunities.
• Strong communication and storytelling skills, able to turn analysis into clear insight for different audiences.
• Organised, proactive and collaborative, with the ability to manage multiple projects and build strong partner relationships.

Benefits

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once probation is completed.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through the M&S Choices portal.
• Market‑leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day.

We are inclusive, fast‑moving, and always evolving, with a strong sense of purpose and a focus on doing the right thing.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.

We support each other and work together to win together.

Hybrid role: requires 3 days working on site.

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