At a Glance
- Tasks: Lead product management for a sophisticated system and create scalable APIs.
- Company: Join M&S, a leading retailer with a commitment to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and 24/7 wellbeing support.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact on digital transformation and customer experience.
- Qualifications: Experience in product management, API design, and Agile development.
The predicted salary is between 60000 - 75000 £ per year.
As the Customer Order Product Manager, you'll lead product management from research, product planning, build, launch and implementation of a sophisticated system with API‑based services across M&S selling channels and the enterprise. You'll work as part of a team and contribute to a wider programme, creating scalable APIs critical to our technology transformation.
Responsibilities
- Lead product development for the domain team, building capabilities used across M&S.
- Collaborate with M&S product, technology delivery, and engineering; contribute to programmes, refine roadmaps, and communicate to stakeholders.
- Translate business goals, user needs and technology transformation into a forward‑looking product roadmap, champion new opportunities across digital selling channels.
- Prioritise the backlog, balance requirements, optimise existing features, reduce technical debt, and identify quick wins versus pivotal initiatives.
- Lead business readiness for feature releases, working closely with all parties to communicate schedules and maintain operational health, reporting on agreed performance metrics.
- Design and deliver strategies and roadmaps through product launch and optimisation; ideally with e‑commerce experience and API‑based products.
- Apply an analytical and logical approach to problem solving and communicate technical concepts to both technical and non‑technical stakeholders.
- Understand technology system interactions and key health metrics such as uptime and SLOs.
- Deliver customer‑led outcomes in an Agile software environment.
Qualifications
- Experience leading product teams through shaping vision, strategy and execution.
- Strong understanding of API design and delivery; experience with e‑commerce APIs.
- Proven track record in Agile development and delivering measurable business outcomes.
- Excellent communication and stakeholder management skills.
Benefits
- 20% colleague discount on all M&S products and many third‑party brands after probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to performance.
- Strong pension and life assurance.
- Tailored induction and training from day one.
- Exclusive perks and savings through the M&S Choices portal.
- Market‑leading family policies (parental, adoption, neonatal leave).
- 24/7 wellbeing support, virtual GP access and mental health services.
- One paid volunteer day per year.
Equal Opportunity
Marks & Spencer is an inclusive organisation committed to building diverse and representative teams. We support all employees and job applicants, and we provide reasonable adjustments during the recruitment process upon request. We stand together to work together and win together.
Product Manager - Customer Order in City of Westminster employer: Marks and Spencer plc (UK)
Marks & Spencer is an exceptional employer that fosters a collaborative and inclusive work culture, particularly for the role of Customer Order Product Manager. With a strong focus on employee growth, you will benefit from tailored training, competitive perks, and a supportive environment that prioritises wellbeing and work-life balance. Located in a dynamic setting, M&S offers unique opportunities to lead innovative projects that shape the future of e-commerce while enjoying generous discounts and comprehensive family policies.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Customer Order in City of Westminster
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Marks and Spencer plc (UK)!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Marks and Spencer plc (UK) would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Marks and Spencer plc (UK) through your school's career services!
We think you need these skills to ace Product Manager - Customer Order in City of Westminster
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - Customer Order, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - Customer Order position at Marks and Spencer plc (UK). Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
