Responsibilities
- Lead the end to end delivery of all new store launches, renewals, closures, and store environment schemes, ensuring strong performance from pre opening through post launch reviews.
- Drive operational excellence by developing and embedding best in class processes, minimising disruption, and maximising recapture across trading stores.
- Lead, coach, and prioritise a field based team, ensuring clear phasing plans, high standards, and alignment with commercial and operational goals.
- Partner extensively across Retail, Property, Trading, and Finance to influence delivery, shape propositions, and ensure all initiatives are fit for purpose in-store.
- Define and implement the Competition Defence Strategy, embedding governance, reporting, and a targeted, insight‑led approach to protect customer value and sales.
Qualifications
- A proven senior leader with experience delivering large‑scale store programmes, transformation, or multi‑site operations.
- Highly effective at stakeholder management, with the ability to influence across Retail, Property, and cross‑functional leadership teams.
- Commercially astute, with a strong understanding of store operations and the ability to balance customer experience with financial performance.
- A resilient and adaptable leader, able to manage remote teams and navigate complexity, ambiguity, and change.
- An impactful communicator who can create clarity, drive accountability, and lead teams to deliver at pace.
Benefits
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to performance.
- Strong pension and life assurance.
- Tailored induction and training to support development from day one.
- Exclusive perks and savings through the M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Proposed EEO / Accommodation Statement
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
