Customer Assistant - Visual Merchandising in City of Westminster

Responsibilities:

• To deliver a great shopping experience for customers, putting customers before tasks every time.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver 'best in town' standards.
• Serve and sell across all channels brilliantly well.
• Be the voice of our customer to help us continually improve.
• Dress and style mannequins to agreed standard each launch and throughout the season as required.
• Deliver seasonal window implementation.
• Deliver 'best in town' standards through presentation standards, VM principles, availability, and keeping the store clean and tidy.
• Work alongside colleagues to ensure correct implementation of POS each season.
• Serve customers efficiently and brilliantly well - on the shop floor and at service points.
• Skilled to utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.
• Share knowledge and experience with colleagues to support others in building skill and confidence.
• Own their own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand the store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimise cost and waste through good process practice.
• Follow safe and legal working practices.

Key Capabilities:

• Understands how M&S operates, its strategy, future and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Sets performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Is curious and asks questions to challenge the status quo.
• Effective at communicating their intentions to others; ensures communication is clear and simple.
• In control of their own reactions and considers how to share their perspective to create better reactions for the team.
• Copes well with change and work challenges and recovers quickly from its impact.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.
• Comprehensive styling skills which can be applied across instore visual elements and windows.
• Strong knowledge of visual merchandising principles.
• Contributing to store sales and cost control.
• Work across the store to get things done right first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up to date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapting to change.

Key Relationships and Stakeholders:

• Customers
• Colleagues
• Store Leadership