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- Tasks: Deliver exceptional customer service and promote our fantastic food products.
- Company: Join the iconic Marks & Spencer team in a vibrant retail environment.
- Benefits: Flexible working hours, inclusive culture, and training on digital tools.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don’t wait: you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Shift times:
- Monday 06:00-10:00
- Tuesday 06:00-10:00
- Thursday 06:00-10:00
- Saturday 06:00-10:00
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Christmas Customer Assistant - Food - Walton on Thames SF employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Walton on Thames SF
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Being able to showcase your ability to engage and assist customers will set you apart.
✨Tip Number 3
Be ready to talk about flexibility! M&S values adaptability, so come prepared with examples of how you've successfully navigated changing situations in previous roles or experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S family right from the start!
We think you need these skills to ace Christmas Customer Assistant - Food - Walton on Thames SF
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for customer service in your application. We want to see how you put customers first and how you’ve gone above and beyond to create great shopping experiences.
Be a Team Player: Emphasise your ability to work well with others. Share examples of how you've supported colleagues or contributed to a positive team environment, as we value collaboration at StudySmarter.
Demonstrate Digital Confidence: Since being digitally savvy is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the customer experience and make their shopping journey smoother.
Tailor Your Application: Take the time to customise your application for this role. Use the job description to guide you and ensure your skills and experiences align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Products
Before the interview, take some time to familiarise yourself with the food products offered by Marks & Spencer. Being able to discuss specific items and their features will show your enthusiasm and product knowledge, which is crucial for a Christmas Customer Assistant.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you prioritised customer needs over tasks. This role is all about delivering remarkable service, so be ready to share how you've gone above and beyond to ensure customers feel valued.
✨Show Your Digital Savvy
Since being digitally confident is essential, think of ways you've used technology in previous roles. Be prepared to discuss how you would use tools like the Sparks App to enhance the shopping experience for customers.
✨Emphasise Teamwork and Flexibility
Marks & Spencer values team players who can adapt to changing situations. Share instances where you've worked collaboratively with colleagues or adjusted to new challenges, highlighting your ability to contribute to a positive store environment.