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- Tasks: Deliver exceptional customer service and promote our fantastic food products.
- Company: Join the iconic Marks & Spencer team this Christmas!
- Benefits: Competitive pay, flexible hours, and a chance to make a real impact.
- Why this job: Be the face of M&S and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time, M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
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Christmas Customer Assistant - Food (Nights) - Shirley Southampton employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Nights) - Shirley Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This way, you can show how your own values align with theirs, especially around customer service and inclusivity.
✨Tip Number 2
Practice your customer interaction skills. Think about how you would engage with customers in-store. Role-play scenarios with friends or family to get comfortable with making recommendations and providing excellent service.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other digital resources M&S uses. Being confident with these tools will help you stand out as a candidate who’s ready for the modern retail environment.
✨Tip Number 4
Don’t forget to highlight your flexibility and teamwork! Be prepared to discuss examples of how you’ve adapted to changing situations in previous roles and how you’ve supported your colleagues. This is key for creating a great store environment.
We think you need these skills to ace Christmas Customer Assistant - Food (Nights) - Shirley Southampton
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for customer service in your application. We want to see how you put customers first and create a great shopping experience, so share any relevant experiences that showcase this.
Be Specific About Your Skills: When detailing your skills, be specific about your digital capabilities and teamwork experience. We’re looking for candidates who can adapt to various roles and use digital tools effectively, so don’t hold back on those examples!
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit into our vision at M&S.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need to make your application shine!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Products
Before the interview, take some time to familiarise yourself with the food products offered by Marks & Spencer. Being able to discuss specific items and their features will show your enthusiasm and readiness to be a brand ambassador.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you prioritised customer needs over tasks. This will demonstrate your commitment to delivering remarkable service and your understanding of the importance of customer satisfaction.
✨Show Your Digital Savvy
Since being digitally confident is essential for this role, think of ways you've used technology to enhance customer experiences in previous jobs. Be ready to discuss how you would use tools like the Sparks App to improve service.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experiences working in teams and how you adapt to changing situations. Highlight any instances where you supported colleagues or contributed to a positive store environment, as this aligns with the company’s values.