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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our fantastic food products.
- Company: Join the vibrant team at Marks & Spencer, a leader in retail.
- Benefits: Flexible working hours, competitive pay, and a supportive work environment.
- Why this job: Be the face of our brand and make customers feel valued every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace diversity and enjoy opportunities for personal growth.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Responsibilities
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked.
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
- Work hard and roll sleeves up to go above and beyond every day.
- Be digitally confident, using the Sparks App and in‑store devices to enhance customer experience.
- Take responsibility for creating a great, inclusive store environment, supporting colleagues and the local community.
- Adapt to changing demands across various areas of the store, ensuring flexibility and high customer service.
- Deliver excellent work with great attention to detail, acting on feedback and managing workload efficiently.
- Build positive relationships as a good listener with strong communication skills.
You’ll be a brand ambassador ready to recommend our newest food products and to make sure our customers feel truly valued every time they shop with us.
We Value
- High levels of customer service.
- Commitment to excellent work and attention to detail.
- Openness to feedback and continuous improvement.
- Accountability for planning and managing own workload.
- Adaptability to changing situations.
- Strong communication skills.
- Good digital capability.
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy. We offer flexible working and reasonable adjustments to accommodate individual needs during the recruitment process.
We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.
Salary: £3.00 p/h unsocial premium is added for hours worked between 22:00‑06:00.
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Christmas Customer Assistant - Food (Nights) - Serpentine Green SF employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Nights) - Serpentine Green SF
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for, especially around customer service and community engagement. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-play these situations with a friend or family member to build your confidence. Remember, being proactive and friendly is key!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with the Sparks App and any other digital tools mentioned in the job description. Being comfortable with technology can really set you apart, so don’t hesitate to mention your experience during the interview.
✨Tip Number 4
Be ready to adapt! The job requires flexibility, so think of examples from your past where you've had to adjust to changing situations. Highlighting your adaptability will demonstrate that you can thrive in a dynamic environment like Serpentine Green.
We think you need these skills to ace Christmas Customer Assistant - Food (Nights) - Serpentine Green SF
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in delivering excellent customer service. We want to see how you put customers first and create a great shopping experience!
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate your ability to engage with customers and meet their needs. We love seeing how you've gone above and beyond in previous jobs!
Emphasise Your Adaptability: Mention any experiences where you've had to adapt to changing situations or demands. Flexibility is key for us, so show us how you can handle different tasks and challenges with ease.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Products
Before the interview, take some time to familiarise yourself with the food products offered by the company. Being able to discuss specific items and make recommendations will show that you’re genuinely interested and ready to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your commitment to excellent service will resonate well, as this role is all about putting customers first.
✨Demonstrate Flexibility
Be ready to discuss how you adapt to changing situations. The job requires flexibility across various areas of the store, so sharing instances where you successfully managed unexpected challenges will be a plus.
✨Emphasise Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and listen actively during the interview. This will not only help you connect with the interviewer but also reflect your ability to build positive relationships with customers.