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- Tasks: Deliver exceptional customer service and promote our fantastic food products.
- Company: Join the iconic Marks & Spencer team this Christmas!
- Benefits: Flexible working hours, training opportunities, and a vibrant team culture.
- Why this job: Be the face of M&S and make customers feel valued every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a supportive environment.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet.
There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
You’ll be a brand ambassador who is ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.li>
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Monday – 18:00‑22:00
Wednesday – 18:00‑22:00
Thursday – 18:00‑22:00
Saturday – 18:00‑22:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
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Christmas Customer Assistant - Food - Meadowhall employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Meadowhall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will demonstrate your commitment to delivering remarkable service.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other digital platforms M&S uses. Showing that you're tech-savvy will give you an edge in this digital era.
✨Tip Number 4
Don’t forget to highlight your flexibility! Retail can be unpredictable, so share examples of how you've adapted to changing situations in the past. This will show that you're ready to roll your sleeves up and tackle whatever comes your way.
We think you need these skills to ace Christmas Customer Assistant - Food - Meadowhall
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us know how much you love helping customers! Share any experiences where you've gone above and beyond to make someone's day better. We want to see that you truly care about delivering a great shopping experience.
Be Digital Savvy: Since we’re all about using digital tools to enhance customer service, mention any tech skills you have. Whether it’s using apps or in-store devices, show us you’re ready to embrace the digital era with enthusiasm!
Highlight Team Spirit: We’re looking for team players who can create an inclusive environment. In your application, talk about times when you’ve worked well with others or supported your colleagues. We want to know you can contribute to a positive store atmosphere!
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the posting and align your experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's food products. Being able to discuss specific items and their features will show your enthusiasm and product knowledge, which is key for a Christmas Customer Assistant.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you prioritised customer needs over tasks. This will demonstrate that you understand the importance of delivering remarkable service and can relate to the company's values.
✨Show Your Digital Savvy
Since being digitally confident is essential, think of ways you've used technology in previous roles. Be ready to discuss how you would use tools like the Sparks App to enhance the shopping experience for customers.
✨Flexibility and Team Spirit
Be prepared to talk about times when you've adapted to changing situations or worked collaboratively with a team. Highlighting your flexibility and ability to support colleagues will resonate well with the inclusive environment M&S promotes.