At a Glance
- Tasks: Deliver exceptional customer service and promote our fantastic food products.
- Company: Join the iconic Marks & Spencer team in Liverpool One.
- Benefits: Flexible working, training opportunities, and a commitment to inclusion.
- Other info: Exciting opportunity to work during the festive season with potential for growth.
- Why this job: Be the face of M&S and make every customer's shopping experience memorable.
- Qualifications: Strong customer service skills and a passion for teamwork.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
- Be a brand ambassador ready to recommend our newest Food products and ensure customers feel truly valued every time they shop.
- Roll your sleeves up, work hard and go above and beyond every day.
- Utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Be a team player, creating a great inclusive store environment, supporting and respecting colleagues and the local community.
- Adapt to the changing demands of the retail environment seamlessly.
What We Offer
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era, and that\'s why we\'re revolutionising how we work. There\'s never been a better time to be part of our team.
Commitment to Equality and Inclusion
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. We are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Required Skills & Experience
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for it regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Working Hours
- Monday: 17:30-21:30
- Wednesday: 17:30-21:30
- Thursday: 17:30-21:30
- Saturday: 16:30-20:30
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Christmas Customer Assistant - Food - Liverpool One employer: Marks and Spencer plc (UK)
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer service and teamwork. With a commitment to equality and inclusion, employees benefit from comprehensive training, flexible working options, and opportunities for personal growth in a dynamic retail environment. Located in the heart of Liverpool One, our team members enjoy being part of a forward-thinking company that is revolutionising the retail industry while making a positive impact on the community.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Liverpool One
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Marks and Spencer plc (UK), may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Christmas Customer Assistant - Food - Liverpool One
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Marks and Spencer plc (UK) that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Marks and Spencer plc (UK) will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Marks and Spencer plc (UK) and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Marks and Spencer plc (UK), it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Marks and Spencer plc (UK)!
