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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store tidy and stocked.
- Company: Join M&S, a trusted and inclusive retail leader.
- Benefits: Flexible working options and a supportive team environment.
- Other info: Embrace a dynamic role with opportunities for personal growth.
- Why this job: Make a real impact this Christmas while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- Utilise all digital tools and communication channels to deliver for the customer every time, M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era.
- Be a champion of our high-quality products, great value offers, and excellent customer service.
- Recommend our newest Food products and ensure customers feel valued every time they shop with us.
- Be ready to roll your sleeves up, work hard and go above and beyond every day.
- Utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Qualities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Inclusion
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
About M&S
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
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Christmas Customer Assistant - Food - Early morning - Brooklands employer: Marks and Spencer plc (UK)
Contact Detail:
Marks and Spencer plc (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Early morning - Brooklands
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Be adaptable! Retail can be unpredictable, so show that you're flexible and ready to tackle any challenge. Share instances where you've successfully adapted to changing situations in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools to enhance the customer experience.
We think you need these skills to ace Christmas Customer Assistant - Food - Early morning - Brooklands
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of when you've gone above and beyond for customers.
Be Authentic and Personal: When writing your application, let your personality shine through! We love seeing genuine enthusiasm for the role, so don’t be afraid to express why you’re excited about joining our team at M&S.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Use keywords from the description to show us that you understand the role and how you fit into it.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Products
Before the interview, take some time to familiarise yourself with the food products offered by M&S. Being able to discuss specific items and their benefits will show your enthusiasm and product knowledge, which is crucial for a Christmas Customer Assistant.
✨Customer Service Scenarios
Prepare for potential customer service scenarios you might face on the job. Think about how you would handle difficult customers or recommend products. Practising these responses can help you demonstrate your commitment to excellent service during the interview.
✨Show Your Adaptability
Retail environments can change rapidly, especially during the busy Christmas season. Be ready to share examples of how you've adapted to changing situations in previous roles. This will highlight your flexibility and readiness to roll your sleeves up when needed.
✨Engage with the Interviewer
During the interview, make sure to engage actively with the interviewer. Ask questions about the team culture and how they promote inclusivity. This not only shows your interest in the role but also aligns with M&S's values of building positive relationships.