At a Glance
- Tasks: Deliver exceptional customer service in our café and promote delicious food and drink offerings.
- Company: Join M&S, a leading retailer known for its quality and customer focus.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Exciting opportunity to work during the festive season with potential for future roles.
- Why this job: Be part of a vibrant team and make customers feel valued every day.
- Qualifications: Passion for food, great communication skills, and digital confidence.
Overview
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You\'ll be a brand ambassador who\'s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us. Being digitally confident is essential. You\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait while maintaining high standards in food safety and hygiene consistently. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You\'ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply.
Responsibilities
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \'best in town\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver \'best in town\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\'s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Sunday: 10:15 - 17:00 Saturday: 12:30 - 18:30
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Christmas Customer Assistant - Cafe - Rochdale Riverside employer: Marks and Spencer plc (UK)
At M&S, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Christmas Customer Assistant in our café at Rochdale Riverside, you'll enjoy flexible working hours, comprehensive training opportunities, and the chance to engage with customers in a dynamic environment that celebrates food and drink trends. Join us to be part of a team that prioritises exceptional service and personal growth, making every day rewarding and meaningful.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Cafe - Rochdale Riverside
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can confidently recommend items to customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you’re comfortable using digital menus and in-store devices. This will help you enhance the customer experience and ensure they get what they want without any hassle.
✨Tip Number 3
Be a team player! Show your colleagues some love by supporting them and creating a positive café environment. Remember, a happy team makes for happy customers, so don’t hesitate to lend a hand when needed.
✨Tip Number 4
Stay flexible and adaptable! Retail can be unpredictable, so be ready to jump into different areas of the store as needed. This will not only showcase your versatility but also help you stand out as a valuable asset to the team.
We think you need these skills to ace Christmas Customer Assistant - Cafe - Rochdale Riverside
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge and making customers feel valued.
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or platforms. Show us how you can enhance the customer experience using tech!
Highlight Team Spirit:We’re all about teamwork here at M&S, so make sure to include examples of how you’ve worked well with others in the past. We want to know how you contribute to a positive café environment!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A personalised application shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Know Your Stuff
Make sure you brush up on the latest food and drink trends before your interview. Being able to chat confidently about M&S's café offerings will show that you're genuinely interested and ready to be a brand ambassador.
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, be prepared to discuss how you've used digital tools in previous jobs. Think of examples where you’ve enhanced customer experiences using technology, as this will highlight your adaptability.
✨Emphasise Team Spirit
This role requires a strong team player, so come ready with examples of how you've worked well with others in the past. Share stories that showcase your ability to support colleagues and create an inclusive environment.
✨Be Ready for Flexibility
The retail environment can change quickly, so be prepared to discuss how you handle change. Think of times when you’ve adapted to new situations or taken on different roles, as this will demonstrate your flexibility and readiness to roll your sleeves up.
