Marks & Spencer plc in England is seeking a Customer Resolution Advisor to handle escalated queries and provide thoughtful responses. You will listen, investigate, gather information from stores, suppliers and teams, and work toward the right outcome.
This high-volume, fast-paced role requires resilience, strong communication, and a proactive, customer-first mindset. You will respond by phone, email, and webchat while keeping the customer at the center of every decision.
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Customer Resolution Specialist in Chester employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
