At a Glance
- Tasks: Serve customers with a smile and keep the café running smoothly.
- Company: Join the vibrant team at M&S Café, the heart of our store.
- Benefits: Flexible hours, great team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
- Why this job: Be the face of M&S and create memorable experiences for customers.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 12 - 13 £ per hour.
Working Pattern: Wednesday 11:00–18:00, Thursday 11:00–18:00, Friday 11:00–18:00, Saturday 11:00–18:00.
Join our team in the M&S Café – the heart of our store where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, recommending good food and drink while ensuring the café runs smoothly even during the busiest periods.
Purpose: To deliver a great shopping experience for our customers by putting customers before tasks and championing our brilliant products. As the face of the business, you will be the voice of our customers, helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
It is intense but, for the right person, incredibly rewarding. Are you ready for it?
Essential Qualities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Our Commitment: Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities policy, which begins with our recruitment and selection process. If you require reasonable adjustments to any part of our recruitment process, please let us know. We will make every effort to ensure your needs are met to provide a fair and transparent assessment.
Customer Assistant - Cafe in Cheltenham employer: Marks and Spencer plc (UK)
Marks & Spencer is an exceptional employer, offering a vibrant work culture where customer service excellence is at the forefront. As a Customer Assistant in our bustling Café, you'll enjoy opportunities for personal growth and development while being part of a supportive team that values inclusivity and diversity. With a focus on delivering five-star service, you will thrive in a dynamic environment that rewards hard work and dedication.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe in Cheltenham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marks and Spencer plc (UK) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marks and Spencer plc (UK) and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Cafe in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marks and Spencer plc (UK).
Get Familiar with Our Brand:Before applying, take some time to learn about Marks and Spencer plc (UK) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marks and Spencer plc (UK).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marks and Spencer plc (UK) will surely appreciate.
