Designate Store Manager in Birmingham

Role Overview

Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver against the key retail metrics.

Responsibilities & Expectations

• Set the strategy and direction for the store, ensuring every colleague knows their role and is held accountable for delivering it.
• Own the change agenda and landing transformation initiatives with clarity, urgency and pace.
• Build a high‑performance culture by coaching managers, growing talent and creating a store environment colleagues want to be a part of.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
• Drive digital adoption and omnichannel capability—helping teams sell across all platforms and channels.
• Be the voice of your store—representing people, speaking candidly and owning follow‑through on areas that need improvement.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising and diverse teams that go the extra mile.
• Co‑ordinate commercial, visual, operations and people performance, bringing them together for impact.
• Communicate clearly and courageously, making tough calls while bringing colleagues along.
• Demonstrate resilience, passion for delivery in a transformational environment and the ability to challenge the norm.
• Show strong planning, performance management and resilience, balancing the big picture with detail and holding the line on expectations.
• Lead teams to deliver results at pace, using digital tools, data and systems for better, faster decisions.
• Build partnerships across the team, peers and region to share insights, solve problems and deliver transformation.
• About M&S

Being a part of M&S is exactly that—playing your part to bring the magic of M&S to our customers every day.

We are an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

We are ambitious about the future of retail, disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.

Commitment to Inclusion

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.

We support each other and work together to win together.

If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application.

This information will be collected by our team so we can put steps in place to help you be at your best through this process.

Benefits

• 20% colleague discount across all M&S products and many third‑party brands for you and a household member.
• Competitive holiday entitlement with the option to buy extra holiday days.
• Discretionary bonus schemes based on personal objectives and company performance.
• Defined Contribution Pension Scheme and Life Assurance.
• Dedicated welcome, tailored induction and a range of training programmes to develop your skills.
• Perks and discounts via the M&S Choices portal to maximise financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, offering support and flexibility for families.
• Wellbeing support, including access to 24/7 Virtual GP and PAM Assist.
• A charity volunteer day to support a charity or cause you are passionate about with a dedicated day away from work.
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