At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and drive sales.
- Company: Join a leading retail brand known for its inclusive and supportive culture.
- Benefits: Enjoy a 20% discount, bonus schemes, and comprehensive wellbeing support.
- Other info: Flexible working options and opportunities for personal growth await you.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience managing large teams and a passion for great service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
Lead, coach and develop your team to deliver outstanding customer service and strong commercial results.
Use data, insight and digital tools to drive performance, maximise sales and improve service standards.
Create an inclusive, high‑energy environment where colleagues feel supported and motivated.
Guide staff through effective performance management, providing clear feedback and objective goals.
Support the Store Manager in leading the store, driving performance across commercial, operations, people and visual standards.
Deliver results through effective planning, performance management and clear accountability.
Lead large teams, ensuring high standards, pace and consistent execution across all areas.
Qualifications
Proven experience managing large teams in a fast‑paced retail environment.
Strong commercial awareness and confidence in using data to make decisions.
Excellent communication and leadership skills, able to inspire and influence at all levels.
Strong planning, organisation and performance management capability.
Resilience and adaptability, with the ability to balance strategic priorities and operational detail.
Digital confidence and passion for great service.
Benefits
- 20% colleague discount across all M&S products and many third‑party brands.
- Discretionary bonus schemes based on achievement of personal objectives and company performance.
- Defined Contribution pension scheme and life assurance.
- Dedicated welcome and tailored induction, with a range of training programmes.
- Perks and discounts through the M&S Choices portal to maximise financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies providing support and flexibility.
- Wellbeing support including 24/7 Virtual GP and PAM Assist.
- Charity volunteer day with a dedicated day away from work.
EEO Statement
Marks & Spencer strives to be an inclusive organisation, building diverse and representative teams where everyone can bring their whole selves to work and be at their best.
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Store Manager, Deputy Store Manager & Team Manager in Banbury employer: Marks and Spencer plc (UK)
Marks and Spencer plc is an exceptional employer, offering a vibrant work culture that thrives on teamwork and collaboration. Located in Kingston upon Thames, employees benefit from a dynamic retail environment where they can grow their skills in fashion and customer service while enjoying opportunities for personal development and career advancement. With a commitment to providing a remarkable shopping experience, Marks and Spencer fosters a supportive atmosphere that values passion and adaptability.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager, Deputy Store Manager & Team Manager in Banbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marks and Spencer plc (UK), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marks and Spencer plc (UK)!
We think you need these skills to ace Store Manager, Deputy Store Manager & Team Manager in Banbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marks and Spencer plc (UK), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marks and Spencer plc (UK) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marks and Spencer plc (UK) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marks and Spencer plc (UK)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
