Designate Store Manager - Banbury/Worcester Area

As Store Manager, you'll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast‑changing retail environment. You'll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.

Responsibilities:

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
• Own the change agenda landing transformation initiatives with clarity, urgency and pace.
• Build a high‑performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
• Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Qualifications:

• A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.
• Be strong on planning, performance management and resilience.
• You can balance the big picture with the detail and always hold the line and set expectations.
• A proven track record of performance management, able to lead teams to deliver results at pace.
• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
• Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

Benefits:

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.