At a Glance
- Tasks: Lead the design of innovative in-store customer experiences and drive transformation across multiple functions.
- Company: Marks & Spencer, a leading UK retailer known for quality and innovation.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
- Why this job: Shape the future of retail by enhancing customer experiences and making a real impact.
- Qualifications: Proven leadership experience and strong analytical skills in customer experience design.
The predicted salary is between 59400 - 72600 £ per year.
Marks & Spencer plc (UK) is seeking an experienced leader to design and deliver large-scale in-store customer experience propositions, spanning checkout, fitting rooms, assisted selling and returns.
You will translate requirements into quantified business cases and drive multi‑function transformation programmes across Store Operations, Digital & Technology, Retail and Property.
You will shape pilots, validate feasibility, and lead go/no-go and scale decisions for senior stakeholders.
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End-to-End Customer Propositions Lead in City of Westminster employer: Marks and Spencer plc (UK)
Marks & Spencer plc is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee development, you will have access to numerous growth opportunities while working in a vibrant retail environment that values sustainability and strategic thinking. Join us in our London office, where you can make a meaningful impact on the future of our brands and enjoy a supportive atmosphere that champions your professional journey.
Contact Details:
Marks and Spencer plc (UK) Recruitment Team
