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- Tasks: Handle inbound customer enquiries and provide top-notch service.
- Company: Join a dynamic contact centre team in Perth.
- Benefits: Enjoy hybrid working, flexible hours, and valuable experience.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Make a difference with every interaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Location: Perth (Hybrid - 2 days office-based)
Contract: 12-Month Fixed Term
Hours: 37 hours per week (Monday-Friday, shifts between 8:30am-5:30pm)
About the Role
We are currently recruiting for Customer Service Advisors to join a growing and dynamic contact centre team. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a fast‑paced, customer‑focused environment. As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound enquiries and ensuring each interaction is managed efficiently, professionally, and with care.
Key Responsibilities
- Handle inbound customer enquiries, providing a high standard of service at all times
- Identify customer needs and deliver effective, timely solutions
- Aim to resolve queries at the first point of contact
- Navigate internal systems to access and provide accurate information
- Maintain clear and accurate records of all customer interactions
- Work collaboratively with colleagues to improve overall service delivery
What We're Looking For
- Previous experience in a customer service or contact centre environment
- Strong communication and interpersonal skills
- A proactive, problem‑solving mindset with great attention to detail
- Ability to work efficiently in a fast‑paced environment
- Confidence in using multiple IT systems simultaneously
Why Apply?
- Opportunity to join a supportive and growing team
- Hybrid working model offering flexibility
- Gain valuable experience in a fast‑paced contact centre environment
- Develop your customer service and communication skills
If you're a confident communicator who enjoys helping others and making a difference with every interaction, we'd love to hear from you. Apply today!
Customer Service Advisor in Perth employer: MarkJames ?
Contact Detail:
MarkJames ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Perth
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, try role-playing with a friend. This will help you feel more confident when you get that call for an interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved customer issues effectively. We want to see how you can make a difference!
✨Tip Number 4
Follow up after your application! A quick email or message can show your enthusiasm for the role. It’s a great way to remind them of your interest and keep you on their radar.
We think you need these skills to ace Customer Service Advisor in Perth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled inquiries and resolved issues in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you’d be a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role is all about communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MarkJames ?
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer enquiries or resolved issues. This will highlight your ability to communicate well under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully resolved customer issues or improved service delivery. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture is a good fit for you.