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- Tasks: Lead and manage a team of drivers for mapping and data collection across Europe.
- Company: Join a global talent solutions provider in the tech and engineering sector.
- Benefits: Remote work, competitive salary, and opportunities for travel across Europe.
- Why this job: Make an impact by overseeing innovative driver programmes and enhancing operational efficiency.
- Qualifications: Experience in operations management and logistics; strong problem-solving skills required.
- Other info: Dynamic role with opportunities for career growth and hands-on leadership.
The predicted salary is between 36000 - 60000 £ per year.
Contract Length: 12 month contract (renewable every 12 months)
Location: 100% remote UK
MarkJames Search is a global talent and workforce solutions provider, delivering innovative contingent workforce strategies to leading technology and engineering companies.
As part of our partnership with a leading enterprise technology company, we manage a fleet of drivers responsible for mapping and data collection territories in Europe. We are seeking an Operations Manager to lead and oversee the daily operations of our driver workforce. This role is critical in ensuring field performance, operational efficiency, and client satisfaction while also managing logistics and technical support.
- Oversee and manage a team of drivers across the UK and Europe, ensuring operational coverage, route adherence, and performance delivery.
- Lead and manage Operations Leads in the UK and Europe, ensuring consistency in performance standards and operational execution.
- Motivate, coach, and support drivers and regional leads to consistently meet performance targets and safety standards.
- Ensure all drivers follow company policies, client standards, and health & safety guidelines.
Launch Management & Field Execution
- Travel regularly to European launch sites (including overnight stays) to support and oversee driver programme launches.
- Organise and manage launch venues, facilities, and full on-site logistics to ensure successful programme rollouts.
- Oversee and manage in-car driver assessments during launches, ensuring compliance with operational, safety, and client standards.
- Provide hands-on operational leadership during launch phases to ensure seamless deployment.
Performance & Client Management
- Track and report daily, weekly, and monthly driver KPIs, including kilometres driven, mapping coverage, utilisation, and performance metrics.
- Act as the primary operational point of contact with the client, providing performance updates, identifying trends, and implementing continuous improvements.
Logistics & Fleet Management
- Coordinate driver travel and accommodation arrangements across Europe to support territory mapping and launch activities.
- Act as the central point of contact for logistical planning to ensure minimal disruption to schedules and project delivery.
- Provide hands-on support for drivers experiencing technical or mechanical issues, liaising with service providers and vendors to resolve issues efficiently.
- Ensure vehicles are properly maintained, compliant, and available for field deployment.
- Identify process and performance gaps and implement operational improvements to enhance productivity, driver engagement, and fleet utilisation.
Proven experience in operations management, logistics, fleet management, or field-based programme delivery.
Experience managing multi-country or European field operations.
Willingness and ability to travel regularly across Europe, including overnight stays.
Experience organising operational launches, events, or large-scale field deployments.
Data-driven mindset with the ability to analyse KPIs and implement performance improvements.
Highly organised with excellent problem-solving and logistical planning abilities.
Proficiency in MS Excel, Google Workspace, and operational tracking/reporting tools.
Apply online for consideration.
Facilities Operations Officer in London employer: MarkJames ?
Contact Detail:
MarkJames ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in operations management and logistics to match the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Facilities Operations Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations management, logistics, and any relevant field-based programme delivery. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing teams, overseeing launches, and ensuring client satisfaction. Let us know why you’re excited about this opportunity!
Showcase Your Data Skills: Since this role involves tracking KPIs and performance metrics, make sure to highlight your data-driven mindset. Share examples of how you've used data to improve operations or solve problems in previous roles. We love seeing those analytical skills in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at MarkJames ?
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations management, especially in logistics and fleet management. Familiarise yourself with common challenges faced in multi-country operations and think about how you would tackle them.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in motivating and coaching teams. Prepare examples of how you've successfully led a team in the past, particularly in high-pressure situations or during operational launches.
✨Demonstrate Your Data Savvy
Since this role involves tracking KPIs and performance metrics, come prepared with examples of how you've used data to drive improvements in previous roles. Highlight your proficiency in tools like MS Excel and Google Workspace.
✨Plan for Travel and Logistics
Given the travel requirements, be ready to discuss your flexibility and past experiences with managing logistics for field operations. Think about how you would ensure smooth operations during launches and what strategies you would employ to handle unexpected issues.