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- Tasks: Manage billing processes and enhance customer experience across multiple platforms.
- Company: Dynamic tech company focused on billing excellence and innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Fast-paced global environment with opportunities for career growth.
- Why this job: Take ownership of complex billing processes and drive impactful improvements.
- Qualifications: 3+ years in software billing with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading, United Kingdom (Office-Based)
Contract: 12-Month Fixed-Term Contract
About the Role: Reporting to the Billing Operations Manager, the Billing Representative plays a key role in driving billing excellence within the Order-to-Cash function. This position focuses on enabling efficient payments across multiple third-party portals (such as Ariba, Tungsten, Coupa, and others), while ensuring a seamless and positive customer experience. You’ll bring strong billing expertise, process improvement skills, and stakeholder management capabilities to support internal teams and customers. This role also contributes to automation initiatives and plays an active part in improving billing systems and processes.
Key Responsibilities:
- Manage customer requests related to billing portals, including vendor onboarding, information requests, and portal trading relationships
- Refine and document end-to-end processes, identifying efficiencies and partnering with IT on system improvements
- Drive process automation initiatives and identify opportunities for optimization
- Collaborate with internal stakeholders (Legal, Deal Desk, Finance, GIS) to ensure accurate and timely billing records
- Handle portal-related escalations and ensure compliance with legal and regulatory requirements
- Partner with Sales and Collections to resolve billing issues and support account reconciliations
- Manage customer inquiries related to billing processes, controls, and policies
- Ensure adherence to internal invoicing controls and policies
- Act as a subject matter expert (SME) on billing processes, including support for integrations and projects
- Provide backup support to the Billing Operations Manager and handle complex billing scenarios
What We’re Looking For:
- Minimum 3+ years of experience in a software billing or Order-to-Cash environment (high-tech or software industry preferred)
- Strong experience working with third-party billing portals such as Ariba, Tungsten, Coupa, Taulia
- Advanced reporting and analytical skills (Excel, Macros, Power BI, databases)
- Deep understanding of invoicing, collections, and billing best practices
- Ability to interpret contracts and understand their impact on billing and cash collection timelines
- Strong problem-solving mindset with a customer-first approach
- Experience working across multiple business lines (e.g., Professional Services, Cloud, Software Licensing)
- Excellent communication and stakeholder management skills, including interaction with senior leadership
- Proven ability to mentor, train, and support team members
- Strong ownership mentality with the ability to work independently on complex tasks
- High attention to detail and ability to meet tight financial deadlines
- Experience with process improvement, automation, and change management methodologies
Why Apply?
This is an opportunity to take ownership of complex billing processes in a fast-paced, global environment. You’ll work closely with cross-functional teams, influence process improvements, and play a key role in delivering operational excellence over the course of this 12-month contract.
Billing Representative employer: MarkJames ?
Contact Detail:
MarkJames ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Representative
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Billing Representative role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common billing scenarios. Think about how you’d handle customer inquiries or resolve billing issues. We want you to shine and show off that strong problem-solving mindset!
✨Tip Number 3
Don’t forget to research the company! Understand their billing processes and any third-party portals they use. This will help you tailor your answers and demonstrate your expertise during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Billing Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Representative role. Highlight your experience with billing portals and any process improvement initiatives you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about billing and how your background makes you a great fit for our team. Don’t forget to mention your customer-first approach!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, be sure to include examples of how you've used tools like Excel or Power BI in your previous roles. We love seeing how you can turn data into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Let’s get you on board!
How to prepare for a job interview at MarkJames ?
✨Know Your Billing Portals
Familiarise yourself with the third-party billing portals mentioned in the job description, like Ariba and Coupa. Be ready to discuss your experience with these systems and how you've used them to drive efficiency in past roles.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've refined billing processes or contributed to automation initiatives. Highlight specific outcomes, such as time saved or errors reduced, to demonstrate your impact on previous teams.
✨Communicate Like a Pro
Since this role involves collaboration with various stakeholders, practice articulating your thoughts clearly. Think about how you can convey complex billing concepts simply, especially when discussing your experience with senior leadership.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Prepare to share instances where you've tackled billing issues or escalations, focusing on your customer-first approach and the steps you took to resolve the situation.