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- Tasks: Lead a small team to support sales operations and improve processes.
- Company: Join a tech services partner based in Basingstoke, focused on innovation.
- Benefits: Enjoy a hybrid work model, competitive pay, and career growth opportunities.
- Why this job: Be part of a dynamic team that values service excellence and continuous improvement.
- Qualifications: 3-5 years of team management experience in sales support is required.
- Other info: This is a full-time, permanent role with a Monday-Friday schedule.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a technology services partner, based in Basingstoke, is currently hiring for an Sales Support Manager to ensure the sales support team operates efficiently and effectively by providing administrative, logistical, and operational support to the sales team.
Responsibilities
- Team management for a team of max 4.
- Performance management of the team in accordance with agreed business SLA’s.
- Supporting the relevant Sales account teams as required.
- Ownership of the sales process (Quote to Order), ensuring adherence to the agreed process whilst looking at ways to optimize, streamline, and introduce effective improvements to the business.
- Ownership of the CRM system, always looking at ways to improve the overall effectiveness and user experience of the system.
- Ownership for opportunities created on CRM.
Requirements
- 3-5 years of team management experience in a sales support function.
- The ability to manage a team ensuring delivery of a proactive and professional service and in parallel ensuring team development in line with business objectives.
- Excellent people and communication skills. Ability to interact with all levels of management.
- The ability to identify opportunities for improvement and drive these to conclusion.
- A customer-focused individual who is passionate about “Service Excellence”.
- Highly organised individual with a strong “can do” attitude.
This is a full time, permanent position working Monday-Friday. This role is a hybrid role working 3 days from the offices in Basingstoke.
Our client offers an excellent remuneration package and excellent career progression prospects.
Please apply online to be considered
Sales Support Manager employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Familiarize yourself with the CRM systems commonly used in sales support roles. Being knowledgeable about these tools will not only help you stand out but also demonstrate your readiness to take ownership of the CRM system as mentioned in the job description.
✨Tip Number 2
Highlight your experience in team management by preparing specific examples of how you've successfully led a team in a sales support function. Be ready to discuss how you ensured delivery of a proactive service and supported team development.
✨Tip Number 3
Showcase your ability to identify opportunities for improvement. Think of instances where you've optimized processes or introduced effective changes in previous roles, as this aligns perfectly with the responsibilities of the Sales Support Manager.
✨Tip Number 4
Prepare to discuss your customer-focused approach and passion for 'Service Excellence'. Consider examples from your past experiences that illustrate how you've gone above and beyond to meet customer needs and enhance their experience.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Support Manager position. Understand the key responsibilities and requirements, especially around team management and CRM ownership.
Tailor Your CV: Customize your CV to highlight your relevant experience in team management and sales support functions. Emphasize your achievements in improving processes and enhancing team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to drive improvements. Mention specific examples of how you've successfully managed teams and optimized processes in previous roles.
Highlight Communication Skills: In both your CV and cover letter, emphasize your excellent people and communication skills. Provide examples of how you've effectively interacted with various levels of management and contributed to a positive team environment.
How to prepare for a job interview at MarkJames Search
✨Showcase Your Team Management Skills
Be prepared to discuss your previous experience in managing teams. Highlight specific examples where you successfully led a team, focusing on how you ensured delivery of a proactive and professional service.
✨Demonstrate Your Process Improvement Mindset
Think of instances where you identified opportunities for improvement in sales processes or CRM systems. Be ready to explain how you implemented changes and the positive outcomes that resulted from those improvements.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare to interact with various levels of management and showcase your ability to engage with different stakeholders.
✨Emphasize Your Customer-Focused Approach
Prepare to discuss how you prioritize customer service excellence in your work. Share examples of how you've gone above and beyond to meet customer needs and how that aligns with the company's values.
