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- Tasks: Manage online retail partners and enhance eCommerce performance for a leading travel brand.
- Company: Join a well-known organisation in the dynamic travel and retail space.
- Benefits: Enjoy hybrid working, flexible hours, and a competitive contract.
- Why this job: Make a real impact on customer experience and online sales in a fast-paced environment.
- Qualifications: Experience in eCommerce or account management with strong communication skills.
- Other info: 3-4 month contract with immediate start; perfect for those seeking short-term opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We’re supporting a large, well-known organisation in the travel and retail space with the search for an eCommerce Retail / Account Management professional to join on a 3–4 month contract. This role sits within a digital commerce team and focuses on managing online retail partners, improving eCommerce performance, and supporting a strong end-to-end customer experience. It’s a hybrid role based in Hounslow, combining on-site collaboration with flexible working.
The role involves acting as the link between retail partners, digital teams and operations, ensuring online performance targets are met and opportunities for improvement are identified and delivered.
Key responsibilities include:
- Managing relationships with retail brand partners, owning their online performance
- Working with digital and product teams to improve the website experience, including merchandising and usability
- Using data and insight to identify performance issues and growth opportunities
- Coordinating with offline retail and operational teams to ensure a joined-up omnichannel approach
- Supporting fulfilment and customer service processes to meet service level expectations
- Managing risks, issues and actions, and communicating clearly with stakeholders
- Contributing ideas and improvements to enhance online sales and customer experience
Experience required:
- Previous experience in eCommerce, digital retail, or account/partner management
- Comfortable working with external partners or brands
- Strong commercial awareness and ability to work to targets
- Confident using data to inform decisions and recommendations
- Good understanding of online customer journeys and conversion drivers
- Strong communication and stakeholder management skills
- Able to work at pace in a changing environment
Nice to have:
- Experience in retail, premium brands, or omnichannel environments
- Exposure to digital optimisation, merchandising, or online trading
Additional information:
- 3–4 month contract
- Hybrid working, based in Hounslow
- Immediate or short-notice availability preferred
If you’re an experienced eCommerce or digital retail professional looking for a short-term contract in a fast-paced, consumer-focused environment, we’d be keen to hear from you.
Retail Account Manager employer: MarkJames Search ?
Contact Detail:
MarkJames Search ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce and retail space. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of online customer journeys and conversion drivers. We want you to be able to discuss how you can improve eCommerce performance confidently. Practice common interview questions and think about how your past experiences align with the role.
✨Tip Number 3
Showcase your data skills! Be ready to talk about how you've used data to inform decisions in previous roles. Bring examples of how you've identified performance issues or growth opportunities, as this will really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to highlight your relevant experience in eCommerce and account management when you do.
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Retail Account Manager. Highlight your eCommerce experience and any relevant achievements that show how you've improved online performance in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with managing retail partners and improving customer experiences.
Showcase Your Data Skills: Since data is key in this role, don’t forget to mention your experience with using data to drive decisions. Give examples of how you've identified performance issues or growth opportunities in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MarkJames Search ?
✨Know Your eCommerce Stuff
Make sure you brush up on the latest trends in eCommerce and digital retail. Understand the key performance indicators that matter in this role, like conversion rates and customer journey metrics. Being able to discuss these confidently will show your potential employer that you're not just familiar with the industry, but that you're passionate about it too.
✨Showcase Your Relationship Management Skills
Since this role involves managing relationships with retail partners, be ready to share examples of how you've successfully built and maintained partnerships in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to communicate effectively and manage stakeholder expectations.
✨Data is Your Best Friend
Prepare to talk about how you've used data to drive decisions in previous roles. Bring examples of how you've identified performance issues or growth opportunities using data insights. This will highlight your analytical skills and your ability to make informed recommendations, which are crucial for this position.
✨Be Ready for a Fast-Paced Environment
This role is in a fast-changing environment, so be prepared to discuss how you've thrived under pressure before. Share stories that illustrate your adaptability and how you manage multiple priorities. This will reassure your interviewers that you can handle the dynamic nature of the job.
