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- Tasks: Provide on-site tech support and assist users with Microsoft products.
- Company: Dynamic tech recruitment agency focused on customer satisfaction.
- Benefits: Full training provided, supportive team environment, and career development opportunities.
- Why this job: Kickstart your IT career while helping others solve tech issues.
- Qualifications: 6 months of IT support experience and strong communication skills.
- Other info: Full-time role in Reading with a focus on personal growth.
The predicted salary is between 28000 - 42000 £ per year.
A technology recruitment agency is seeking a 1st Line IT Support professional to deliver customer-focused technical support on-site in Reading, England. This role will involve assisting users with Microsoft products and diagnosing basic IT issues.
The ideal candidate should have:
- At least 6 months of experience
- Strong communication skills
- GCSEs or equivalent in English and Maths
The position requires full-time in-office work with provided training.
Kickstart IT Support: 1st Line Tech (On-site, Reading) employer: MarkJames Search ?
Contact Detail:
MarkJames Search ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kickstart IT Support: 1st Line Tech (On-site, Reading)
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would explain technical issues in simple terms, as communication is key in this role. We can help you with mock interviews if you need a bit of practice!
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss past experiences where you successfully diagnosed and resolved IT issues. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and keen on the position. Remember, we’re here to support you through the whole process!
We think you need these skills to ace Kickstart IT Support: 1st Line Tech (On-site, Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft products and any relevant IT support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing personality, so let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves helping users, strong communication is key. In your application, give examples of how you've effectively communicated technical information in the past. We want to see that you can make tech talk easy for everyone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at MarkJames Search ?
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft products and common IT issues. Be ready to discuss how you've resolved similar problems in the past, as this will show your practical experience and understanding of the role.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would assist a non-technical user, so think about examples where you've successfully communicated complex information.
✨Prepare for Common Scenarios
Think about typical IT support scenarios you might face, like troubleshooting a printer or helping someone with a software installation. Prepare a few examples of how you would handle these situations, highlighting your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the types of challenges you might face. This shows your interest in the role and helps you gauge if it's the right fit for you.
