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- Tasks: Support customers by handling 40-50 calls daily in a fast-paced environment.
- Company: Join a leading multinational energy company with a strong reputation.
- Benefits: Earn £14.02 per hour with potential for extension or permanent placement.
- Why this job: Gain valuable experience in customer service while working in a dynamic team.
- Qualifications: 1 year of call centre experience and good IT skills, especially in Excel.
- Other info: Enjoy a hybrid work model with opportunities for career growth.
The predicted salary is between 29100 - 33600 £ per year.
A multinational energy company is seeking a Customer Service Advisor in Reading to support customers. This full-time hybrid role involves handling 40-50 calls a day and requires previous experience in a call centre environment.
The ideal candidate will have at least 1 year of customer service experience and good IT skills, especially in Excel.
The position offers £14.02 per hour for a minimum of 3 months with potential for extension or permanent placement.
Hybrid Customer Service Advisor - Fast-Paced Call Centre in Reading employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor - Fast-Paced Call Centre in Reading
✨Tip Number 1
Get familiar with the company! Research their values and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since this role involves managing 40-50 calls a day, consider role-playing with a friend or using mock scenarios to boost your confidence and improve your communication skills.
✨Tip Number 3
Show off your IT skills! Brush up on Excel and any other relevant software. You might be asked about these during the interview, so being prepared can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Hybrid Customer Service Advisor - Fast-Paced Call Centre in Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in a call centre environment. We want to see how you've handled customer queries and resolved issues, so share specific examples that showcase your skills!
Excel-lent IT Skills: Since good IT skills are a must, don’t forget to mention your proficiency in Excel. If you’ve used it for data tracking or reporting, let us know! We love seeing candidates who can navigate tech with ease.
Tailor Your Application: Take a moment to customise your application for this role. We appreciate when candidates align their experiences with the job description, so make it clear why you’re the perfect fit for our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at MarkJames Search
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its services. Understand their customer service philosophy and be ready to discuss how your previous experience aligns with their needs.
✨Showcase Your Call Centre Experience
Be prepared to share specific examples from your past roles in a call centre. Highlight situations where you successfully handled difficult customers or resolved issues efficiently, as this will demonstrate your capability in a fast-paced environment.
✨Excel at Excel
Since good IT skills are essential, especially in Excel, consider preparing for questions that may involve data handling or reporting. Brush up on your Excel skills and be ready to discuss how you've used it in previous roles.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on common customer service scenarios and how you would handle them, ensuring you convey confidence and clarity during the actual interview.