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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a dynamic team in Reading, England, focused on customer-centric IT solutions.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Why this job: Kickstart your IT career with hands-on experience and professional growth.
- Qualifications: GCSEs required; some IT support experience preferred.
- Other info: Work Monday to Friday, 08:30 – 17:00 in a collaborative office setting.
The predicted salary is between 24000 - 30000 £ per year.
The 1st Line IT Support role serves as the initial point of contact for internal users seeking assistance with IT issues. This position focuses on delivering fast, accurate, and customer‑centric support while ensuring issues are triaged effectively and resolved or escalated appropriately. Full training will be provided as part of this role.
Key Responsibilities
- Provide first‑line technical support for Bespoke Software, Microsoft products, including Windows 11, Microsoft 365 and Teams.
- Provide support to end users using Bespoke Network Management platform; system training will be provided with the role.
- Diagnose and resolve basic hardware, software and network issues.
- Log, categorize, and prioritise incoming incidents and service requests.
- Deliver clear, friendly, and professional communication to end users, ensuring a positive support experience.
- Follow established troubleshooting workflows and knowledge‑base articles to resolve issues efficiently.
- Escalate incidents to IT Support Manager with detailed diagnostic notes.
- Support user onboarding activities such as account creation, license assignment, and access provisioning.
Skills & Experience
- Knowledge of Microsoft 365 fundamentals (Outlook, Teams, OneDrive, SharePoint).
- Basic knowledge of Azure Active Directory.
- Demonstrate an ability to diagnose common network issues.
- Basic understanding of WiFi technology and ability to diagnose issues.
- Excellent communication and customer‑service skills.
- Ability to follow structured troubleshooting steps and work under time pressure.
- Between 6 months to 1 year of experience in an IT Support or Helpdesk role.
What Success Looks Like
- Fast, accurate resolution of common issues.
- High customer satisfaction and clear communication.
- Ability to work both independently and within a small team.
- Consistent, high‑quality documentation and adherence to support processes.
Qualifications
- GCSEs or equivalent (including English and Maths).
Working Hours
- Monday to Friday, 08:30 – 17:00
1st Line IT Support in Reading employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in Reading
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common IT support scenarios with a friend or in front of a mirror. Being able to explain how you'd troubleshoot issues like network problems or software glitches clearly and confidently can really set you apart during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about the team dynamics or the tools they use shows that you’re engaged and ready to jump into the role. Plus, it gives you a chance to see if the job is the right fit for you.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from our site, and it helps us keep track of all the amazing candidates like you who are eager to join our team.
We think you need these skills to ace 1st Line IT Support in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Microsoft products and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your tech know-how!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about joining our team at StudySmarter. Let us know how you can contribute to delivering top-notch support.
Showcase Your Communication Skills: Since this role is all about helping users, make sure your application reflects your excellent communication skills. Use clear and concise language, and maybe even include an example of a time you resolved an issue for someone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at MarkJames Search
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, especially Outlook, Teams, and OneDrive. Be ready to discuss how you've used these tools in the past, as well as any experience you have with diagnosing network issues or basic hardware problems.
✨Practice Your Communication Skills
Since this role is all about delivering excellent customer service, practice explaining technical concepts in simple terms. You might be asked to walk through a troubleshooting process, so being clear and friendly in your communication will set you apart.
✨Familiarise Yourself with Troubleshooting Workflows
Review common troubleshooting steps and workflows that are typically used in IT support. Being able to demonstrate your understanding of these processes during the interview will show that you're prepared and can follow structured approaches to problem-solving.
✨Show Enthusiasm for Learning
Since full training will be provided, express your eagerness to learn and adapt. Share examples of how you've quickly picked up new skills in previous roles, and highlight your willingness to dive into the bespoke software and network management platform they'll be using.
