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- Tasks: Manage online retail partners and enhance eCommerce performance.
- Company: Join a leading organisation in the travel and retail sector.
- Benefits: Hybrid working, flexible hours, and a dynamic team environment.
- Why this job: Make a real impact on customer experiences in a fast-paced setting.
- Qualifications: Experience in eCommerce or account management with strong communication skills.
- Other info: 3-4 month contract with immediate start preferred.
The predicted salary is between 30000 - 42000 £ per year.
We’re supporting a large, well-known organisation in the travel and retail space with the search for an eCommerce Retail / Account Management professional to join on a 3–4 month contract. This role sits within a digital commerce team and focuses on managing online retail partners, improving eCommerce performance, and supporting a strong end-to-end customer experience. It’s a hybrid role based in Hounslow, combining on-site collaboration with flexible working.
The role involves acting as the link between retail partners, digital teams and operations, ensuring online performance targets are met and opportunities for improvement are identified and delivered.
Key responsibilities include:
- Managing relationships with retail brand partners, owning their online performance
- Working with digital and product teams to improve the website experience, including merchandising and usability
- Using data and insight to identify performance issues and growth opportunities
- Coordinating with offline retail and operational teams to ensure a joined-up omnichannel approach
- Supporting fulfilment and customer service processes to meet service level expectations
- Managing risks, issues and actions, and communicating clearly with stakeholders
- Contributing ideas and improvements to enhance online sales and customer experience
Experience required:
- Previous experience in eCommerce, digital retail, or account/partner management
- Comfortable working with external partners or brands
- Strong commercial awareness and ability to work to targets
- Confident using data to inform decisions and recommendations
- Good understanding of online customer journeys and conversion drivers
- Strong communication and stakeholder management skills
- Able to work at pace in a changing environment
Nice to have:
- Experience in retail, premium brands, or omnichannel environments
- Exposure to digital optimisation, merchandising, or online trading
Additional information: 3–4 month contract, hybrid working, based in Hounslow. Immediate or short-notice availability preferred.
If you’re an experienced eCommerce or digital retail professional looking for a short-term contract in a fast-paced, consumer-focused environment, we’d be keen to hear from you.
Retail Account Manager in Hounslow employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and eCommerce space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Retail Account Manager role!
✨Tip Number 2
Show off your skills! Create a personal website or portfolio showcasing your achievements in eCommerce and account management. Highlight your successes with data-driven results to grab attention. This is your chance to shine beyond the CV!
✨Tip Number 3
Prepare for interviews by researching the company and its online presence. Understand their retail partners and current eCommerce strategies. Bring insights and ideas to the table during your chat – it shows you’re proactive and ready to contribute!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge, as we love seeing candidates who are keen to join us at StudySmarter!
We think you need these skills to ace Retail Account Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the eCommerce and account management experience mentioned in the job description. Highlight relevant skills and achievements that show how you can manage online retail partners effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved eCommerce performance or managed relationships with retail partners in the past.
Show Off Your Data Skills: Since the role involves using data to inform decisions, don’t forget to mention any experience you have with data analysis. Give us examples of how you've used insights to drive performance improvements in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at MarkJames Search
✨Know Your eCommerce Stuff
Make sure you brush up on the latest trends in eCommerce and digital retail. Understand the key performance indicators that matter in this role, like conversion rates and customer journey metrics. Being able to discuss these confidently will show your potential employer that you're not just familiar with the industry, but that you're passionate about it too.
✨Showcase Your Relationship Management Skills
Since this role involves managing relationships with retail partners, be ready to share examples of how you've successfully built and maintained partnerships in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to communicate effectively and manage stakeholder expectations.
✨Data is Your Best Friend
Prepare to talk about how you've used data to drive decisions in previous roles. Bring examples of how you've identified performance issues or growth opportunities through data analysis. This will highlight your analytical skills and your ability to make informed recommendations, which are crucial for this position.
✨Be Ready for a Fast-Paced Environment
This role is in a dynamic setting, so be prepared to discuss how you've thrived in fast-paced environments before. Share stories that illustrate your adaptability and how you handle change. This will reassure the interviewers that you can keep up with the demands of the job and contribute positively to the team.
