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- Tasks: Coordinate admin support for the Service/Repair Team and assist with logistics.
- Company: Join a dynamic team in Great Yarmouth focused on service excellence.
- Benefits: Earn £13.77 per hour with opportunities for self-development and career growth.
- Why this job: Be part of a collaborative environment that values customer satisfaction and teamwork.
- Qualifications: Looking for a team player with strong customer focus and negotiation skills.
- Other info: This is an office-based role for a 3-month contract.
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Hire Coordinator – Great Yarmouth – Office Based – £13.77ph – 3 month
Duties & Responsibilities:
- Provide and coordinate administrative support to the Service/Repair Department Team.
- Act as a local point of contact for service mobilizations and assist with service logistics where required.
- Assist customers with service & repair requests, enter and maintain accurate data.
- Enter orders into the system assuring accuracy of all data is maintained to a high standard.
- Process orders for replacement parts accurately and in a timely manner, completing warranty and RA documentation as appropriate.
- Raise POs and Goods receive, track logistics of all orders.
- Respond to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
- Prepare delivery / collection paperwork & update the Transport Log, working closely with workshop personnel to capture weights and dims are recorded.
- Provide technical support to our vendors / stores (drawing clarification may be required).
- Assist with the Standardization of Workshop Processes to improve quality, safety and efficiency.
- Coordinate service technicians and warehouse personnel, including scheduling and routing to assure timely provision of service and repair as directed by manager.
- Reconcile routes and daily schedules to ensure proper allocation of service engineers\’ time, reporting discrepancies to management.
- Co-ordinate order receipts, spares orders, BOMs and service reports via JDE
- Prepare and submit service and repair quotations to customer.
- Submission of invoices to customer on repair and service order completion
- Process raised work orders through JDE, updating service/repair costs.
- Undertake general enquiry and service / repair related administrative tasks
- Support the Service / Repair Team by means of logistics (arranging diaries and schedules, travel, hire cars, accommodation, site certification, travel visas etc.)
- Update and regularly review Service Engineers\’ Travel Plans
Skills:
- A candid team player who collaborates with peers to solve problems.
- strong sense of customer focus (internal/external)
- Committed to self-improvement and development through the role in order to achieve career goals (Self- development)
- Firm and diplomatic when negotiating (Negotiating)
If you meet the criteria for this role and are happy to commit to a contract please apply!
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Hire Coordinator employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as JDE. Having a solid understanding of these systems will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled inquiries or complaints in the past. This will highlight your strong sense of customer focus, which is crucial for this role.
✨Tip Number 3
Research the company’s values and recent projects to understand their culture and priorities. This knowledge will allow you to tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your experience with logistics and scheduling, as these are key responsibilities in the role. Think of specific instances where you successfully coordinated schedules or managed logistics to improve efficiency.
We think you need these skills to ace Hire Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the duties of a Hire Coordinator. Focus on administrative support, customer service, and logistics management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a great fit. Mention specific examples of past experiences that demonstrate your problem-solving abilities and customer focus.
Highlight Relevant Skills: In your application, emphasise skills such as teamwork, negotiation, and self-improvement. These are key attributes for the Hire Coordinator position and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MarkJames Search
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Hire Coordinator. Familiarise yourself with tasks like processing orders, coordinating service technicians, and handling customer inquiries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Focus
Since the role requires a strong sense of customer focus, prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to improve customer satisfaction and turnaround times.
✨Demonstrate Team Collaboration
As a candid team player, be ready to discuss how you've collaborated with peers to solve problems. Share specific instances where teamwork led to successful outcomes, especially in logistics or administrative support.
✨Prepare for Technical Questions
Given that the role may involve providing technical support, brush up on any relevant technical knowledge related to service and repair processes. Be prepared to answer questions that assess your understanding of these areas.
