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- Tasks: Support service providers with technical issues and project management.
- Company: Join a leading global telecommunications company making waves in connectivity.
- Benefits: Enjoy a hybrid work model, competitive pay, and great perks.
- Why this job: Be part of an innovative team, enhancing tech solutions and customer experiences.
- Qualifications: Expertise in networking and technical support is essential; travel required.
- Other info: Full-time, permanent role with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
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Our client, a global telecommunications company, is currently hiring for a Field Applications Engineer to provide professional technical and project management support for service provider and distribution partners in a timely manner.
Responsibilities
- Technical support of all SP accounts and SP distribution partners (2nd / 3rd Line)
- Customer onsite support for technical issue replicating, debugging and real life testing
- Provide support to the WEU Sales Team in the form of pre-sales, and attend customer sites where and when appropriate
- Develop and deliver technical training to customers, partners and other members of the team. Both onsite and internally
- Testing and evaluating new products including but not limited to: CPE/GPON/XGSPON/COE/LTE/5G/FWA product lines and firmware releases
- The ability to discuss with Product/Project Managers to come up with reasonable/feasible SW delivery schedule/plan with the considerations based on current situation (including FW/HW/logistic), and customer\’s requirements and communicate our plans to the customer.
Requirements
- Expert working networking TCP/IP, DHCP, DNS knowledge, including practical experience with wireless, VoIP, TR069/TR181 and xDSL, Fiber, and LTE/5G/FWA products and have been successful working in one of these roles:
– Second line (or higher) technical support within an SP, or
– Second line (or higher) technical support within a CPE vendor or CPE distribution partner
- They must have a valid passport from an EC member state, or if not from an EC member state have the necessary VISA(s) to travel within the EC member states
This is a full time, permanent position working on a hybrid basis, with the requirement to be in the office, 2-3 days per week. This role will involve traveling as required.
Our client offers excellent remuneration and benefits package
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Field Applications Engineer employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Applications Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in telecommunications, especially around TCP/IP, DHCP, DNS, and 5G. This knowledge will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the telecommunications industry through platforms like LinkedIn. Engaging with current employees or joining relevant groups can provide insights into the company culture and expectations for the Field Applications Engineer role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've provided technical support or training. Having specific examples ready will showcase your problem-solving skills and ability to communicate complex information effectively.
✨Tip Number 4
Research the company's product lines and recent projects. Being knowledgeable about their offerings will allow you to ask informed questions during the interview, showing your genuine interest in the role and the company.
We think you need these skills to ace Field Applications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in networking and telecommunications. Emphasise any roles where you've provided second or third line support, as well as your familiarity with products like CPE, GPON, and LTE.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Applications Engineer role. Discuss how your skills align with the responsibilities listed, such as providing customer support and delivering technical training. Use specific examples from your past experiences to illustrate your points.
Showcase Technical Skills: Clearly outline your technical skills related to TCP/IP, DHCP, DNS, and other relevant technologies. Mention any hands-on experience you have with VoIP, TR069/TR181, and xDSL, as these are crucial for the role.
Highlight Communication Abilities: Since the role involves liaising with customers and internal teams, emphasise your communication skills. Provide examples of how you've successfully communicated technical information to non-technical stakeholders or trained others in a technical capacity.
How to prepare for a job interview at MarkJames Search
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of networking protocols like TCP/IP, DHCP, and DNS during the interview. Be prepared to discuss your practical experience with technologies such as VoIP, xDSL, and 5G, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Since the role involves providing technical support and debugging, be ready to share examples of how you've successfully resolved complex technical issues in the past. This will show your potential employer that you can handle real-life challenges.
✨Prepare for Customer Interaction Scenarios
As the position requires customer onsite support, think of scenarios where you've had to communicate technical information to non-technical stakeholders. Practising how to explain complex concepts simply will be beneficial.
✨Discuss Training Experience
If you've developed or delivered training before, be sure to mention it. The ability to train customers and partners is a key part of the job, so sharing your experiences in this area will demonstrate your capability to fulfil this responsibility.
