Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to ensure their success and satisfaction while managing inquiries and renewals.
- Company: Join a global SaaS leader focused on customer success and innovative solutions.
- Benefits: Enjoy a 12-month contract with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a passionate team dedicated to helping customers thrive and achieve their goals.
- Qualifications: Experience in Customer Success, SaaS knowledge, and strong communication skills in English and Dutch required.
- Other info: Ideal for those looking to enhance their career in a fast-paced tech environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global SaaS company, is looking for a customer success specialist to join them for a 12-month contract. The Customer Success Specialist is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their business objectives through value-added interactions, expectation management, and partnership with internal teams.
As a Customer Success Specialist, you will contribute to growing the book of business by effectively utilizing resources and tools as well as supporting internal teams. Key activities include but are not limited to:
- Maintaining a healthy book of business through digital and transactional interactions.
- Identifying and managing churn risks.
- Discovering growth and expansion sales opportunities.
- Supporting internal teams with back-office tasks and activities.
Essential job functions:
- Deal with incoming customer inquiries related to contractual, product, and other matters as well as escalations.
- Initiate outbound interaction with customers to address existing outstanding issues, renewals, and churn risks or potential growth opportunities.
- Assist customers and local teams with billing queries and related activities.
- Assist customers and local teams with contractual amendments and related activities.
- Actively look for growth, referral, and expansion sales opportunities.
- Actively cooperate with related stakeholders and teams across the globe.
- Forecast, execute, and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, and time to resolution.
- Actively perform value-added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
- Proactively manage the renewals pipeline identifying and addressing potential risks.
What we’re looking for:
- An ideal candidate should have knowledge and/or experience in Customer Success of the IOT/Telematics; SaaS experience is a must with a clear understanding of what drives customer retention and growth, as well as a strong willingness to develop further.
- An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory).
- An experience and/or excellent understanding of dealing with billing and contractual matters in a B2B environment (mandatory).
- Fluent written and verbal communication in English and Dutch are required (mandatory).
- Previous experience working with SAP, Salesforce, and Gainsight are an advantage (not mandatory).
- Excellent time management, organizational, and prioritization skills (mandatory).
- General understanding of IOT products and solutions.
- Structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop while identifying opportunities over self-reflection.
Seniority level: Not Applicable
Employment type: Contract
Job function: Industries: IT Services and IT Consulting, Transportation, Logistics, Supply Chain and Storage
Customer Success Manager employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and its customer success metrics. Understanding key performance indicators like customer retention rate and net recurring revenue growth will help you speak the same language as the hiring team.
✨Tip Number 2
Showcase your experience with customer interactions, especially in managing churn risks and identifying growth opportunities. Prepare specific examples from your past roles that highlight your ability to maintain a healthy book of business.
✨Tip Number 3
Brush up on your knowledge of tools like SAP, Salesforce, and Gainsight. Even if they are not mandatory, demonstrating familiarity with these platforms can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills in both English and Dutch. Since fluency in both languages is required, being able to articulate your thoughts clearly in both will be crucial during any interviews.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly within SaaS and B2B environments. Emphasise your understanding of customer retention strategies and any specific tools you've used, like SAP or Salesforce.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention specific examples of how you've managed customer relationships and contributed to retention and growth in previous positions.
Showcase Communication Skills: Since fluent communication in English and Dutch is mandatory, ensure your application reflects your language proficiency. Use clear and concise language, and consider including examples of successful customer interactions you've had in the past.
Highlight Problem-Solving Abilities: Demonstrate your ability to handle customer inquiries and resolve issues effectively. Include examples in your application that showcase your problem-solving skills and your proactive approach to managing churn risks and identifying growth opportunities.
How to prepare for a job interview at MarkJames Search
✨Understand the Customer Success Landscape
Familiarise yourself with the key concepts of Customer Success, especially in the SaaS industry. Be prepared to discuss how you can help customers achieve their business objectives and manage churn risks effectively.
✨Showcase Your Communication Skills
Since the role requires fluent communication in English and Dutch, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer inquiries or escalations in the past.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified growth opportunities or resolved customer issues. Highlight your structured approach to tackling challenges and how it led to positive outcomes.
✨Highlight Your Experience with Tools
If you have experience with tools like SAP, Salesforce, or Gainsight, make sure to mention it. Even if it's not mandatory, showing familiarity with these platforms can set you apart from other candidates.
