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For Companies At a Glance
- Tasks: Support customers by handling 40-50 calls daily in a fast-paced environment.
- Company: Join a leading multinational energy company based in Reading.
- Benefits: Enjoy a hybrid work model with potential for contract extension and competitive pay.
- Why this job: Gain valuable experience in customer service while working in a dynamic team culture.
- Qualifications: 1+ years in call centres, strong IT skills, and a personable attitude required.
- Other info: Training will be conducted in the office for optimal learning.
The predicted salary is between 29000 - 42000 £ per year.
Our Client, a multinational energy company, based in Reading, are currently hiring for a Customer Service Advisor to support customers.
Key skill requirements:
- Previous experience in call centre environments
- 1+ years experience
- Good IT skills (especially Excel)
- Personable and engaging
- Work on your own initiative, be inquisitive, decisive, and able to see tasks through to completion
- Contact Centre experience is advantageous, candidates will be working in a fast paced environment handling 40-50 calls a day
This is a full time hybrid contract role for a minimum of 3 months with a possibility to extend and/or become permanent (although it cannot be guaranteed) - training to be completed in office. Role is £14.02 per hour.
Customer Service Advisor employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding the energy sector and the specific challenges customers face can help you engage more effectively during interviews.
✨Tip Number 2
Practice your call handling skills. Since you'll be managing a high volume of calls, consider role-playing scenarios with friends or family to improve your communication and problem-solving abilities.
✨Tip Number 3
Brush up on your IT skills, especially Excel. Being comfortable with data entry and management can set you apart, so take some time to learn shortcuts and functions that are commonly used in customer service roles.
✨Tip Number 4
Showcase your personality during interactions. Being personable and engaging is key for this role, so let your enthusiasm shine through in conversations, whether in interviews or networking opportunities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in call centre environments and any relevant IT skills, especially with Excel. Use specific examples to demonstrate how you've handled customer interactions effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personable nature and ability to work independently. Mention your experience in fast-paced environments and how you can handle a high volume of calls, as this is crucial for the role.
Highlight Relevant Skills: In your application, emphasise your inquisitive and decisive nature. Provide examples of how you've seen tasks through to completion in previous roles, as this aligns with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is important in a customer service role.
How to prepare for a job interview at MarkJames Search
✨Showcase Your Call Centre Experience
Make sure to highlight any previous experience you have in call centre environments. Be prepared to discuss specific situations where you successfully handled customer queries or complaints, as this will demonstrate your ability to thrive in a fast-paced setting.
✨Demonstrate Your IT Skills
Since good IT skills are essential for this role, especially in Excel, be ready to talk about your proficiency with these tools. You might even want to mention any relevant projects or tasks where you've used Excel effectively to solve problems or improve processes.
✨Be Personable and Engaging
As a Customer Service Advisor, your ability to connect with customers is crucial. Practice your communication skills and think of ways to convey warmth and friendliness during the interview. This will help you stand out as someone who can create a positive customer experience.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving abilities. Think of examples from your past experiences where you took initiative, made quick decisions, and followed through on tasks to completion. This will show that you're proactive and capable of handling the demands of the role.
